Summary
Overview
Work History
Education
Skills
Certification
Relocating To
Timeline
Generic

Lily Ho

Winter Haven

Summary

Dedicated and compassionate veterinary professional with over five years of experience in animal healthcare and clinic operations. Proven track record of advancing from Senior Veterinary Assistant to Practice Manager through strong leadership, patient care excellence, and operational acumen. Recognized for exceptional communication skills, emotional intelligence, and the ability to foster team collaboration in fast-paced clinical environments. Seeking opportunities where my clinical knowledge, management experience, and client service mindset can be leveraged to contribute meaningfully to an organization's success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Practice Manager

American Veterinary Group (UrgentVet Lakeland)
Lakeland
06.2024 - Current
  • Lead clinical and administrative operations, overseeing team performance, patient care standards, and client satisfaction.
  • Supported veterinarians to drive quality care, advocate for pets, and educate clients.
  • Ensure operational excellence by applying business acumen, financial awareness, and process improvements.
  • Maintained inventory of medical supplies and equipment, placing orders when necessary.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Team Lead / Senior Veterinary Assistant

UrgentVet Lakeland
Lakeland
02.2023 - 06.2024
  • Supervised and trained veterinary staff, managed shift schedules, and facilitated team development.
  • Maintained high standards of patient care while continuing full assistant responsibilities.
  • Conducted team meetings, and supported disciplinary actions when necessary.
  • Managed inventory of supplies and medications in the clinic while adhering to budgetary restrictions.
  • Communicated with veterinarians and staff members to maintain patient flow.

Senior Veterinary Assistant

UrgentVet Lakeland
Lakeland
04.2022 - 02.2023
  • Performed advanced technical skills: venipuncture, IV catheter placement, cytology analysis, and radiology.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Assisted veterinarians in examining and treating animals for various illnesses and injuries.
  • Assisted in surgery preparation and recovery by setting up instruments, supplies and equipment prior to procedure start time.
  • Obtained information and history from clients to maintain medical charts.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Educated clients on pet care best practices and preventative health measures.

Senior Veterinary Assistant

All Creatures Animal Clinic
Lakeland
08.2020 - 08.2022
  • Triaged, admitted, and treated patients in a high-volume practice.
  • Performed advanced technical skills: venipuncture, IV catheter placement, cytology analysis, and radiology.
  • Administered medications, vaccines, and performed diagnostic procedures, and surgical support.
  • Assisted veterinarians in examining and treating animals for various illnesses and injuries.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Obtained information and history from clients to maintain medical charts.
  • Educated clients on pet care best practices and preventative health measures.

Senior Veterinary Assistant

VCA Lake Wales Animal Hospital
Lake Wales
05.2019 - 07.2020
  • Performed advanced technical skills: venipuncture, IV catheter placement, cytology analysis, and radiology.
  • Administered medications and vaccinations as prescribed by a veterinarian.
  • Performed laboratory tests such as urinalysis, fecal analysis, and blood work.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Performed physical examinations with a veterinarian and recorded weight, temperature, and other vitals.

Education

Associate of Arts -

Polk State College
01-2017

Skills

  • Veterinary Medical Knowledge
  • Client Education & Advocacy
  • Leadership & Staff Development
  • Conflict Resolution & Emotional Intelligence
  • Team Building & Supervision
  • Business Operations & Practice Management
  • Strategic Thinking & Problem-Solving
  • Time Management & Multitasking
  • Strong Written & Verbal Communication
  • Fear Free Certified

Certification

Fear Free Certified

Relocating To

St. Petersburg, FL, 07/01/25

Timeline

Practice Manager

American Veterinary Group (UrgentVet Lakeland)
06.2024 - Current

Team Lead / Senior Veterinary Assistant

UrgentVet Lakeland
02.2023 - 06.2024

Senior Veterinary Assistant

UrgentVet Lakeland
04.2022 - 02.2023

Senior Veterinary Assistant

All Creatures Animal Clinic
08.2020 - 08.2022

Senior Veterinary Assistant

VCA Lake Wales Animal Hospital
05.2019 - 07.2020

Associate of Arts -

Polk State College

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