Noni Bertagnoli
Denton,TX
Summary
Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency. Committed to maintaining confidentiality and delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Intake Specialist
Specialty Medical Sales
Lewisville, TX
09.2024 - Current
- Conducted initial patient assessments to gather relevant medical history and information.
- Coordinated appointment scheduling between patients and healthcare providers efficiently.
- Managed incoming calls and inquiries, providing accurate information regarding services offered.
- Maintained patient records in compliance with HIPAA regulations and company policies.
- Supported team in processing patient referrals and insurance verifications accurately.
- Assisted in the development of intake processes to enhance operational efficiency.
- Collaborated with healthcare professionals to ensure seamless patient transitions and care continuity.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
Sales Associate
Sun And Ski Sports
Dallas, TX
05.2021 - 04.2024
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout for customers.
- Maintained store presentation by organizing merchandise displays and restocking shelves regularly.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Handled customer inquiries and resolved issues promptly to maintain high satisfaction levels.
- Adapted quickly to new products and promotions, effectively communicating details to customers and colleagues.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Dental Assistant Intern
Jefferson County Dental
Arnold, MO
11.2022 - 02.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared dental rooms and materials.
Education
No Degree - Biology, Pre-Medical
Lindenwood University
Saint Charles, MO02-2023
Bachelor of Nursing - Nursing
The University of Texas At Arlington
Arlington, TX05-2027
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Records maintenance
- Client intake
- Insurance verification
- Appointment scheduling
- Inventory management
- Patient scheduling
- Multi-line phone systems
- Confidentiality
Timeline
Intake Specialist
Specialty Medical Sales
09.2024 - Current
Dental Assistant Intern
Jefferson County Dental
11.2022 - 02.2023
Sales Associate
Sun And Ski Sports
05.2021 - 04.2024
No Degree - Biology, Pre-Medical
Lindenwood University
Bachelor of Nursing - Nursing
The University of Texas At Arlington