Noni Carter
Washington,DC
Summary
Dedicated Customer Service Having 4 years of experience, the professional has provided outstanding service and assistance to clients. Able to handle many inquiries, handle problems quickly, and keep customers satisfied. Excellent communication abilities with an emphasis on establishing enduring bonds and creating gratifying client experiences and looking to use my experience in a fast-paced setting where I can help to enhance operations effectiveness and customer interactions.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Department Of Recreation
Washington, DC
05.2024 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Checking for the right ratio of people.
- Ensuring everyone is in the right swimwear and ready to go!
- Make sure everyone has their DC ID ready!
Customer Service Representative
Publix
Nashville , TN
10.2023 - 05.2024
- Assisting customers: Offering assistance in locating products and responding to inquiries.
- Handling complaints: Resolving customer issues and concerns professionally.
- Processing transactions: Managing cash registers and handling payments and refunds.
- Bagging groceries: Packing purchases efficiently and assisting with carryout if needed.
- Maintaining a clean environment: Ensuring the store’s front end and customer service areas are tidy and organized.
Cashier Assistant
Krogers Grocery Store
Nashville, TN
10.2022 - 03.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Interacted politely with customers to promote quality service during checkout.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Backed up cashiers ringing up large number of customers by bagging products.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Verified customer age requirement for alcohol or tobacco purchases.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Customer Service Cashier
Cava Grill
Washington, DC
12.2021 - 02.2022
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
Education
Some College (No Degree) - Criminal Justice
Tennessee State University
Nashville, TNSkills
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Customer Service
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Understanding Customer Needs
- Retail Sales Customer Service
Accomplishments
- Dean Lists 3 times
- Tennessee State University Woman's Basketball Manger
- Resident Assistant Fall 2024-2025
- CPR Licensed
- Small Clothing Business
Community service
- Volunteer work aimed at enhancing a community or helping individuals is known as community service. It frequently entails tasks like event planning, aiding with charitable endeavors, mentoring young people, cleaning public areas, and helping the elderly. Community service can be done for a variety of reasons, including giving back to the community, meeting legal or school requirements, or gaining experience in a sector of interest. It's a means to improve people's lives and have a beneficial influence on nearby communities.
The Museum Store | Washington, DC . Sales Associate 11/2024 - 02/22023 - 11/2024
- Helped customers find specific products, answered questions and offered product advice.
- Greeting Customers
- Making sure they find everything they looking for.
- Helping Customers and while doing that I was bettering and Learning good communication.
Timeline
Customer Service Representative
Department Of Recreation
05.2024 - 09.2024
Customer Service Representative
Publix
10.2023 - 05.2024
Cashier Assistant
Krogers Grocery Store
10.2022 - 03.2023
Customer Service Cashier
Cava Grill
12.2021 - 02.2022
Some College (No Degree) - Criminal Justice
Tennessee State University
Similar Profiles
Paris NewbornParis Newborn
Recreational Employee at Department Of RecreationRecreational Employee at Department Of Recreation
Tehya HarrisTehya Harris
Summer Counselor at Department Of RecreationSummer Counselor at Department Of Recreation
Vanessa AbreuVanessa Abreu
Cashier/Laborer at Department Of RecreationCashier/Laborer at Department Of Recreation