Nonku Basile
Oakland,CA
Overview
2
2
years of professional experience
Work History
Resident Liaison
Carlton Senior Living
San Leandro
11.2025 - 07.2026
- Greeted residents, families, and guests warmly and professionally, enhancing first-impression satisfaction.
- Delivered anticipatory service by recognizing resident preferences and responding to needs before requests were made.
- Provided accurate community information and assisted with daily resident requests, reinforcing trust and comfort.
- Oversaw security measures to ensure safety of residents and visitors.
- Monitored visitor logs and building activity, ensuring safety and compliance within the community.
- Responded calmly to safety concerns and escalated issues appropriately, supporting emergency protocol adherence.
- Coordinated logistics for resident move-ins and move-outs, ensuring smooth transitions.
- Prepared common areas and elevators for transitions, facilitating welcoming experiences for new residents.
- Notified management of unscheduled activity and maintained accurate documentation for operational awareness.
- Facilitated community interactions by organizing events and activities for residents.
- Supported community events, maintained bulletin boards, and shared local recommendations to enhance resident lifestyle
Front Desk Receptionist
Carlton Senior Living
San Leandro
01.2024 - 11.2025
- Managed lobby presentation, ensuring a polished and inviting atmosphere for guests.
- Maintained a clean, calm, and welcoming lobby environment by checking lighting, scent, and music throughout each shift.
- Upheld Sunrise-style hospitality standards with a polished front-desk presence.
- Visitor & Delivery Management
- Announced visitors promptly, managed deliveries with care, and ensured accurate logging of packages using digital systems.
- Coordinated amenity reservations and streamlined package-room operations for efficient guest service.
- Leasing & Sales Support
- Welcomed prospective residents, provided brochures, and supported leasing tours, and contributed to increased tour engagement.
- Offered professional community overviews and coordinated with the sales team for seamless prospect experiences.
- Administrative & Operational Support
- Managed multi-line phone systems, scheduled appointments, and maintained resident rosters with high accuracy.
- Supported recruitment efforts through candidate coordination and data entry.
- Processed meal tickets and performed essential office tasks to facilitate smooth daily operations.
Education
Bachelor of Hospitality Management - Hospitality
Durban University of Technology
01-2021
Skills
- Safety protocol
- Security management
- Resident engagement
- Community support
- Resident satisfaction
- Customer relationship management
- Front desk operations
Personal Information
Title: Resident Liaison
Timeline
Resident Liaison
Carlton Senior Living
11.2025 - 07.2026
Front Desk Receptionist
Carlton Senior Living
01.2024 - 11.2025
Bachelor of Hospitality Management - Hospitality
Durban University of Technology