Isabella Colbath
New Haven,CT
Summary
Experienced with patient care management and treatment planning. Utilizes customer service and skills from a background in mental health treatment skills to accurately assess and treat situations. Strong understanding of multidisciplinary collaboration and effective communication with patients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Resident Liaison
Turnbridge Adolescent Extended Care
New Haven, CT
07.2025 - Current
- Documented each individual and group sessions with clients after every shift
- Help clients by applying, when necessary, real life lived experience and using this as a way to connect and help clients in the most affective ways.
- Facilitated individual and group mentoring sessions to promote emotional healing and development.
- Developed personalized care plans in collaboration with multidisciplinary teams to address diverse needs.
- Implemented behavioral management strategies to enhance coping skills and reduce conflict among residents.
Support Staff Manager
Turnbridge
North Haven, CT
09.2023 - 07.2025
- Manage a house of 10-14 adolescents, as well as 3-4 staff members during all shifts, being the main touch point for all people at house.
- Mentored junior staff, fostering professional development and enhancing team performance through training programs.
- Facilitated communication between teams, promoting a collaborative environment that supports innovation and problem-solving efforts.
- Onboarded, then coached and mentored team members in company policies and successful Turnbridge strategies.
- Administer medications to clients within each time band, maintaining a consistent report after each time band detailing any medication refusals from clients and the reasons given by clients.
- Conduct medication audits up to 2-3 times weekly, counting and recording all medications on site and reporting any discrepancies to my direct chain of command.
- Created and maintained training binders or all three adolescent houses that contained all trainings needed for support staff and managers.
- Chosen out of all my peer managers to onboard and train directly incoming support staff managers, writing reports to my superiors after all training shifts detailing what was gone over, as well as any concerns and/or things where additional support may be needed.
- Served disciplinary write ups as needed to staff directly.
- Ensure all client's are getting observed in the appropriate times (within every 15 or 30 minutes) by my staff through auditing our reports every hour.
Support Staff
Turnbridge
North Haven, CT
04.2023 - 09.2023
- Made meaningful relationships with all clients that made me extremely effective in having a continued reciprocal relationship in which both parties felt respected, trusted, and listened to.
- Performed all necessary organizational and cleaning duties during shifts and recorded each step done to ensure continuity of tasks between shifts.
- Conducted daily, thorough room searches, reporting and confiscating any and all items that were considered contraband
- Maintained daily cleanliness of clients rooms and bathrooms
- Took inventory of all in house supplies weekly and sent over consistent supply orders to ensure all staff and client needs were met.
- Conducted safety checks on all clients every 15-30-minutes, performing increased checks on clients that were at a higher risk.
- Used de-escalation techniques with clients that appeared to be in a heightened state of emotions.
- Became a DCF approved driver, and was used approved to use company vehicles to transport clients to and from activities, clinical appointments and medical appointments.
- Implemented new ways to streamline certain duties and tasks.
Cafe Supervisor
Exodus Bagels
Roslindale, MA
08.2018 - 07.2022
- Opening the cafe daily, setting up food, preparing what was needed for the day, and delegating needed tasks to co-workers.
- Worked with customers to provide an excellent experience every time they came, building relationships with our regulars.
- Prepared a list for the kitchen every day at closing for what is needed for the next day, keeping in mind to order certain items that take longer to make a week ahead.
- Participating in every opportunity of shifts available outside of service, including working production (rolling the dough), and bake off (baking the bagels for the day early in the morning before opening).
- Was the first service worker to be called back into service after our closure due to COVID-19. Came in with owner to prepare bags of bagels, making cream cheeses and servicing strictly as a non contact take out option, pre our full re opening.
- Strictly adhere to any and all COVID-19 restrictions and precautions. Masked throughout the day.
- Became food safety certified.
Participant
Northeast Leadership Academy
12.2018 - 12.2018
- Chosen along with 20 other Ameri Corp members out of 200 members to attend the Northeast Leadership Academy.
- -Participated in trainings on how to develop leadership skills further to apply into my service and beyond.
- -Attended trainings that taught me about conflict resolution, leadership styles, problem solving and decision making, and public speaking.
Mentor and Tutor
City Year
08.2018 - 08.2018
- Utilize data taken from students to provide academic interventions for over 50 students.
- Supporting social emotional learning of students by goal setting weekly, having lunch with students daily, and providing students with motivation and self confidence.
- Supporting attendance with whole school (around 900 students) initiatives and incentives such as dances, parties, and games to prevent chronic absenteeism.
- Support attendance on a one on one level with 50 students in classroom by goal setting biweekly, and providing ways to increase attendance.
- Delegated tasks to team members to meet deadlines, create initiatives, bulletin boards, and lesson plans.
Dietary Aide
West Hartford Health and Rehab
05.2017 - 08.2018
- Spoke with residents about their dietary needs and used the computer system to input each menu for over 400 residents.
- Started the food lines and insured all meals were given on time.
- Stocked all of the food orders twice a week every week in under three hours, and checked inventory to make sure everything that was ordered was there.
- Cleaned ovens, washed dishes and pots, and other various tasks that were needed.
Assistant to Owner
Devars Phillips Florist
11.2015 - 08.2018
- Spoke with customers and took their flower orders, inputting the order into computer and then prepared the vase and flowers for my boss.
- Clean the shop every day twice a day.
- Organized the stock room and unpacked vases in the most efficient way possible.
- Conducted deliveries when needed during the holiday seasons.
Education
High School -
Hall High School
07-2017
Associate Degree in Nursing - Nursing
Gateway Community College
New Haven, CT06-2028
Skills
- Team Work
- Reliability
- Restaurant experience
- Microsoft Outlook
- Cleaning
- Customer service
- Management
- Problem-solving
Accomplishments
Participant in the Northeastern Leadership Academy during my service year with City Year. Chosen with 20 other colleagues among 200 participants to take part in specialized trainings focused in honing leadership skills.
Certification
- ServSafe Food Handler July 2020 to Current
- CPR Certification June 2023 to Current
- DCF Medication Administration Certification October 2023 to Current
- PMT Certification June 2023 to Current
- Mandated Reporter Certified May 2023 to Current
Timeline
Resident Liaison
Turnbridge Adolescent Extended Care
07.2025 - Current
Support Staff Manager
Turnbridge
09.2023 - 07.2025
Support Staff
Turnbridge
04.2023 - 09.2023
Participant
Northeast Leadership Academy
12.2018 - 12.2018
Cafe Supervisor
Exodus Bagels
08.2018 - 07.2022
Mentor and Tutor
City Year
08.2018 - 08.2018
Dietary Aide
West Hartford Health and Rehab
05.2017 - 08.2018
Assistant to Owner
Devars Phillips Florist
11.2015 - 08.2018
High School -
Hall High School
Associate Degree in Nursing - Nursing
Gateway Community College