Bryan McIlvoy

• Ensure the residents have a sounding board to address any concerns or non-medical questions.
• Utilize effective communication skills when interacting with diverse populations, including residents with varying cognitive abilities.
• Develop rapport with residents and families, ensuring open communication and trust.
• Enhance resident satisfaction by addressing concerns promptly and providing compassionate care
• Assist in other areas as needed.

• Delivered exceptional service to enhance resident experience.
• Provided support to other team members as needed.
• Conducted disability awareness training sessions for staff and new hires, ensuring understanding and clear expectations.
• Created 'Memory Walls', a poster that recaps the life of a resident during their stay at Anna House, that is presented to the family of the deceased.
• Primary contact for SWEP (Summer Work Experience Program) that that provides supervised work experience to young adults with physical and/or mental challenges.

• Provided companionship to new residents during their transition period, and tenured residents as their situations changed.

• Performed basic housekeeping

• Delivered mail

• Assisted the Dietary team as needed.