Tasity Santiago
Las Vegas,NV
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in GolfNowGolf Now & Jonas POS software and customer service. Have a methodical, customer-focused approach to work and strong drive to see things through to completion. Ability to lead, train, and maintain an enthusiastic, productive staff. Work collaboratively with team members and employ exceptional client management skills.
Overview
20
20
years of professional experience
Work History
AR/AP Specialist/ Inhouse IT Liaison/ Public Notary
Southern Highlands Golf Club
03.2016 - Current
- Responsible for managing broad scope of internal processes encompassing daily management of billings, collections, reconciliations, payments, adjustments, and month-end- closings with focus on accounts receivable functions
- Prepare monthly A/R reports, and coordinate updates with General Manager and Controller on payment collection on accounts, Aging of Receivables, Events and all member accounts
- Manage and maintain over 400 Golf Memberships; includes taking member calls regarding billing discrepancies, updating profile information and researching requests, as well as posting of all member payments via EZ-Pay system, checks or other payment methods
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed high volume of customer accounts while maintaining strict attention to detail, ensuring all transactions were accurately recorded and documented.
- Efficiently process vendor invoices and maintain up-to-date system. Coordinate approval processes of all accounts payable invoices
- Rectify escalated accounts payable issues from employees and vendors
- Responsible for F&B gratuity, timecards hours review and correct (Paychex)
- Assist in Processing 1099’s & 1095-C.
- Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
- Developed strong relationships with clients, fostering open communication channels that facilitated timely payments on past-due balances.
- Served as primary point of contact, fostering strong relationships between internal teams and external partners.
- Aided in development of training materials, contributing to ongoing education of team members and improved performance outcomes.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
- Conducted regular reviews of operations and identified areas for improvement.
AR Specialist
Pacific Links International
07.2014 - 03.2016
- Responsible for managing broad scope of internal processes encompassing daily management of billings, collections, reconciliations, payments, adjustments, and month-end- closings with main focus on accounts receivable functions
- Implement new procedures to increase progress and efficiency of AR department
- Prepare monthly A/R reports, and coordinate updates with Controller on payment collection on accounts, Collection Letters, Aging of Receivables on all member accounts.
- Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
- Managed a high volume of customer accounts while maintaining strict attention to detail, ensuring all transactions were accurately recorded and documented.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing, and resolving issues.
Staff Accountant
Caesar Entertainment
05.2014 - 07.2014
- Responsible for preparing account reconciliations for approximately 20 assigned accounts, including month end journal entries
- Assist Financial Manager with requests from various property personnel regarding financial transactions impacting their department
- Demonstrates superior customer service for both internal and external customers
- Ensure accurate reporting and demonstrate job ownership for all items completed
- Effectively handle routine tasks, while responding appropriately to additional requests and special projects as assigned
- Ability to uphold and demonstrate highest level of integrity in all situations and recognize standards required by regulated business.
Senior Staff Accountant/ AR Manager
Riviera Hotel
12.2011 - 04.2014
- Reconcile roughly 75 accounts each month, Process Journal Entries/Accrual Entries
- Approve payroll, oversee, train, and coach staff daily
- Process and upload AR Daily Entries after review of associates daily work
- Create all AR SOP'S
- Review all Group/Convention Billings
- Process all overdue accounts to Collection Department
- Run T/A commission monthly
- Post and Reconcile AR checks to Tenant Rents/Wholesalers/Groups/Guests accounts
- Review and approve Group Commissions and Rebates
- Charge backs inquires
- Process Direct Bill Applications
- Run AR Aging meetings monthly
- Post and balance Ticketmaster and all Brokers show tickets
- Process/balance Hotels credit cards daily
- Reconcile Group On Offers/Client Trade Accounts, Bill backs
- Customer Service/Guest Relation issues
- Treasurer of the Employee Foundation Board
- Safety Board Committee-Complete monthly safety meeting and ensure all associates are up to par on safety procedures.
Accounts Receivables/Condo Owner Accounts/ Cashier Cage
Trump International Hotel & Tower Las Vegas
02.2008 - 12.2011
- Manage all Condo Owner accounts, posted all utilities/ shared components
- Collect all Receivables for Condo Owners
- During pre-opening Create SOP'S for AR Department
- Process daily deposit for hotel, issued employee banks when needed, responsible to maintain cash flow for Hotel, and held accountable for balancing safe daily
- Bill out wholesalers, Post AR checks, FIT collections, Group billing, Posting Daily batches
- Public Notary.
Account Receivables
Platinum Hotel and Spa
10.2006 - 02.2008
- Process daily deposit for hotel, issued employee banks when needed, responsible to maintain cash flow for Hotel, and held accountable for balancing safe daily
- Bill out wholesalers, Post AR checks, FIT collections, Group billing, Posting Daily batches
- Payroll
- TA commissions.
Night Auditor
Renaissance Hotel
01.2006 - 10.2006
- Night audit- Front and Back Office
Customer Service/Receivables
Desert Palms and Dallas Bailey Development
01.2004 - 01.2006
- Customer Service
- Payroll, Accounts Receivable
- Payables
- Public Notary/Real Estate
Education
Certification -
PIMA Medical School
Las Vegas, NV05.2006
Certificate -
PCDI Institute
Oakley, CA01.2001
Graduated -
Piedmont Hills High School
San Jose, CA06.1991
Skills
- Motivated
- Dedicated
- Professional
- Great Personality
- Ambitious
- Reliable
- Self-Starter
- Relationship Building
- Customer Service
- Employee Training
- Team Collaboration and Leadership
- Policies and Procedures Development
Programs
- Word
- Excel
- PARSpringer Miller
- Visual One
- Opera
- LMS
- 10 Key
- JD Edwards
- Micros
- File bound
- Delphi
- Kronos
- Microsoft Access
- Dollars on the Net
- InfoGenesis
- IBS/EZSuite Golf Now
- PayChex Flex
- ETS Emoney
- Pacesetter mobile App
- Dwellinglive
Affiliations
- Rising Leaders Training Camp- The X's and O's of Success
Timeline
AR/AP Specialist/ Inhouse IT Liaison/ Public Notary
Southern Highlands Golf Club
03.2016 - Current
AR Specialist
Pacific Links International
07.2014 - 03.2016
Staff Accountant
Caesar Entertainment
05.2014 - 07.2014
Senior Staff Accountant/ AR Manager
Riviera Hotel
12.2011 - 04.2014
Accounts Receivables/Condo Owner Accounts/ Cashier Cage
Trump International Hotel & Tower Las Vegas
02.2008 - 12.2011
Account Receivables
Platinum Hotel and Spa
10.2006 - 02.2008
Night Auditor
Renaissance Hotel
01.2006 - 10.2006
Customer Service/Receivables
Desert Palms and Dallas Bailey Development
01.2004 - 01.2006
Certification -
PIMA Medical School
Certificate -
PCDI Institute
Graduated -
Piedmont Hills High School
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