NoNo S. Johnson
Jacksonville,FL
Summary
Results-driven professional highly experienced in childcare environments. Natural leader and operational problem-solver successful at maintaining budgets, overseeing staff and optimizing program operations. Effectively leverage interpersonal communication skills to develop long-lasting relationships.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner
Johnson Family Home Daycare
Jacksonville , FL
2019.10 - Current
- Provide a safe healthy environment for children ages 2 months through 5 years old
- Provide daily activities to meet each childs emotional, and physical needs
- Provides educational learning activities to meet each childs individual needs.
- Developed and implemented policies and procedures for the center to ensure safety and quality standards are met.
- Managed daily operations of the childcare center, including overseeing staff and ensuring compliance with applicable laws and regulations.
- Scheduled activities for children in accordance with state licensing requirements.
Driver
Jacksonville Transit Authority
Jacksonville , FL
2021.12 - 2022.10
- Provide door to door services to clients while transporting and assisting clients and children to doctors office and misc appointments.
- Keep an accurate log of pick up and drop off times
- Provide a safe professional friendly ride to clients while meeting their needs.
- Provided excellent customer service by responding promptly to inquiries or complaints from clients.
Assistant Director
Future Scholars
Jacksonville , FL
2021.06 - 2021.12
- Answer incoming calls from future clients regarding registration and fees
- Document and file all paperwork
- Educate parents on parent participation and children's individual goals to meet the mile stones
- Make sure all records and sign in and out sheets are up to date.
Customer Service Representative
DataStaff, Inc. State of Indiana
Jacksonville , FL
2021.04 - 2021.05
- Answer Incoming calls from clients and Early Childcare provider regarding verification of services
- Provide both clients and providers on what information is needed for application to be process children's childcare applications.
- Monitored childcare application progress and updated records accurately.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
COVID-19 Case Investigator
Data Staff Inc, Florida Department of Health
Jacksonville , FL
2020.12 - 2021.03
- Contacted patients and verified account information according to Department of Health guidelines.
- Investigated and educated patients on Covid-19 while proving compassion and effectively collecting information as part of an epidemiological study to gather pertinent information from patients infected with the Covid-19.
- Prepared detailed reports summarizing investigative activities and results.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
19 Contact Tracer/ Case Investigator
Data Staff Inc, COVID
Jacksonville , FL
2020.06 - 2020.12
- Responsible for contacting outbound patients and verify personal health information following the HIPAA guidelines for Department of Health
- Once patient is verified advised of Coved-19 test results while educating patient and providing compassion with guidance ongoing transmission
- Transfer to Case Investigator position were I was responsible for educating and provide guidance on Coved -19.
Childcare Provider
Johnson Family Home Daycare
Jacksonville , FL
2018.12 - 2020.05
- Responsible for providing excellent childcare for children ages 2 months to age 9
- Provide daily activities to meet each child's physical and emotional needs
- Provide educational activities and learning suitable for child's developmental needs
- Provide daily nutritional meals and snacks.
Service Advocate
Florida Blue
Jacksonville , FL
2016.09 - 2018.12
- Answer incoming calls from providers and members regarding claims and benefits
- Research claims and provide additional information to members and providers on what information is needed for claims to be processed.Educate members on policy benefits.
Cit Customer Service/ Collections
Citi Bank
Jacksonville , FL
2016.03 - 2016.09
- Answer incoming calls from card members concerning account payments and auto pay set up.
- Assist members with delinquent accounts and transfer members to the appropriate department regarding account status
- Call card members about delinquent accounts and help resolve delinquent issues.
Customer Service Representative
Florida Blue
Jacksonville , FL
2015.11 - 2016.02
- Answer incoming calls for members who want to renew their current health care plan
- Also assist future Florida Blue members with signing up for membership while offering professional customer service
- Provide assistance to customers while verifying, editing, and modifying, members' information.
Customer Service Representative
Customer Service Representative
Jacksonville , FL
2015.08 - 2015.11
- Provided accurate and appropriate information in response to customer inquiries
- Maintained up-to-date knowledge of xbox policies and billing regarding payments, returns and exchanges
- Advise customers of accurate sales prices for purchases and transactions
- Resolved product issues and shared benefits of new technology
- Troubleshoot or send of repairs for xbox consoles and accessories.
Director
Success Starts Here
Jacksonville , FL
2003.03 - 2015.07
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Managed administration and operating facility All while Familiarizing myself with center's policies, regulations, fees and curriculum
- Communicated with children's parents and guardians about daily activities, behaviors and resolved an issues.
- Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
- Recruited, trained, supervised, evaluated and mentored staff members.
Education
High school diploma - Childcare
Paxon School/Advanced Studies
Jacksonville, FL1989-01
Some College (No Degree) - Early Childcare Management
Florida State College At Jacksonville
Jacksonville, FLSkills
- Childcare
- Early Childhood Education
- Experience with Children
- English
- Special Needs
- Autism Experience
- Toddler Care
- Teaching
- Classroom Management
- Special Education
- Customer service
- Early childhood education
- Preschool experience
- Lesson planning
- Classroom management
- HIPAA
- Medical terminology
- Leadership
- Computer skills
- Communication skills
- Windows
- Documentation review
- Telecommunication
- Driving
- Classroom experience
- Experience working with students
Certification
- First Aid Certification AED, 09/01/25
- Child Development Associate Certification, 10/24/26
- Director Credential, 10/01/26
Assessments
Early childhood development, Proficient, 09/01/21
Timeline
Driver
Jacksonville Transit Authority
2021.12 - 2022.10
Assistant Director
Future Scholars
2021.06 - 2021.12
Customer Service Representative
DataStaff, Inc. State of Indiana
2021.04 - 2021.05
COVID-19 Case Investigator
Data Staff Inc, Florida Department of Health
2020.12 - 2021.03
19 Contact Tracer/ Case Investigator
Data Staff Inc, COVID
2020.06 - 2020.12
Owner
Johnson Family Home Daycare
2019.10 - Current
Childcare Provider
Johnson Family Home Daycare
2018.12 - 2020.05
Service Advocate
Florida Blue
2016.09 - 2018.12
Cit Customer Service/ Collections
Citi Bank
2016.03 - 2016.09
Customer Service Representative
Florida Blue
2015.11 - 2016.02
Customer Service Representative
Customer Service Representative
2015.08 - 2015.11
Director
Success Starts Here
2003.03 - 2015.07
High school diploma - Childcare
Paxon School/Advanced Studies
Some College (No Degree) - Early Childcare Management
Florida State College At Jacksonville
- First Aid Certification AED, 09/01/25
- Child Development Associate Certification, 10/24/26
- Director Credential, 10/01/26
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