Nonsikelelo Ntuli
Palm Beach Gardens,FL
Summary
Nonsikelelo ntuli is a professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server
Lost Tree Club
11.2025 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lead Server/Bartender
The Claremont Hotel
05.2022 - 11.2024
- Trained and mentored new servers, enhancing team performance and service quality.
- Coordinated with kitchen staff to optimize order accuracy and minimize wait times.
- Monitored inventory levels, assisting in timely reordering of supplies and minimizing waste.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Server
Old Collier Golf Club
11.2022 - 05.2023
Server
Broken Sound Country Club
12.2021 - 05.2022
Server Captain
Boca West Country Club
10.2016 - 05.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Bartender
The Colony Hotel
04.2020 - 10.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Completed requisitions to maintain required stock par levels.
Bartender
Wade Hampton Golf Club
05.2018 - 10.2018
Education
Matriculated -
Overport Secondary School
South Africa2008
Skills
- Servsafe Certified
- Quality Control
- Food Sales and Promotion
- Dining Room Monitoring
- Multitasking
- Wine service
- Strong work ethic
- Exceptional customer service
reference
Name: Sonya Dearborn
Company: The Claremont hotel
Town/City: Maine (Southwest Harbor)
Tel Number: +1 207 491 4573
Name: Barbara Crowley
Company: Boca west country club
Town/City: boca raton
Tel Number: +1561 488 6933
Name: Shane Arhens
Company: Wade hampton country club
Town/City: North carolina (cashiers)
Tel Number: +1 704 567 3212
Name: Erin Higgins
Company: The Colony Hotel
Town/City: Maine (kennenbunkport)
Tel Number: +1207 216 3469
Name: Lena Mali
Company: Broken sound Club
Town/city: florida
Tel Number: +1561 241 6825
Name: Ivo Nedelchev
Company: old collier golf club
Town/city: florida
Tel Number: +1239 450 1689
Timeline
Server
Lost Tree Club
11.2025 - Current
Server
Old Collier Golf Club
11.2022 - 05.2023
Lead Server/Bartender
The Claremont Hotel
05.2022 - 11.2024
Server
Broken Sound Country Club
12.2021 - 05.2022
Bartender
The Colony Hotel
04.2020 - 10.2020
Bartender
Wade Hampton Golf Club
05.2018 - 10.2018
Server Captain
Boca West Country Club
10.2016 - 05.2021
Matriculated -
Overport Secondary School