Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nonye Maddox

Riverview,FL

Summary

Graduate of Florida International University located in Miami, Florida Business owner of NKM Productions. I specialize in Marketing and Customer relations Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Dedicated Photographer exhibiting true love for craft, art and science of photography process. Seasoned professional at using camera lenses, controls and composition to capture stunning results. Consistently enhancing creative insight through projects and professional workshops.

Overview

5
5
years of professional experience

Work History

Support Center Representative

Best Buy
08.2021 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Social Media Director

Panther Power, Florida International University
01.2020 - 01.2021
  • Established platform plan for content creation and curation to drive traffic.
  • Worked with graphic designers, photographers and production coordinators to develop content.
  • Increased customer engagement through social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Collaborated with team members to develop creative campaigns for social media platforms.

Entrepreneur

NKM Productions
03.2021 - Current
  • Determined business plan, mission statement, and vision.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Mapped income generating strategies to grow revenue.
  • Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.

Public relations street team member

Tampa Bay Buccaneers
01.2021 - 01.2022
  • Provided product samples, coupons and informational brochures to persuade people to buy products.
  • Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Call Center Representative

Florida Department of Economic Opportunity
01.2021 - 02.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Educated customers on company systems, form completion, and access to services.

Support Center Representative

Florida International University
04.2018 - 01.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Educated customers on company systems, form completion, and access to services.

Social Media Marketing Intern

Kari's Cold Treats
08.2020 - 12.2020
  • Designed and presented social media campaign ideas.
  • Conducted daily updates to social media profiles to boost company online presence.
  • Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
  • Increased brand awareness and followers through comprehensive social media campaign management.

Community Service Director

Black Student Union, Florida International University
05.2019 - 05.2020
  • Developed and executed quarterly rolling calendar of events.
  • Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
  • Stayed within budget for marketing expenses.
  • Marketed offerings and services to community.
  • Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.

Education

Diploma -

Tampa Bay Tech, Tampa Bay Tech High School

Bachelor of Arts - Business, Social Media Marketing

Florida International University
Miami, FL
12.2021

Skills

  • Skills & Abilities
  • Adobe video editing, Adobe lightroom, Adobe photoshop
  • Call Center Operations
  • Customer Inquiries
  • Microsoft Windows and Office
  • Photography
  • Social Media Marketing
  • Videography

Timeline

Support Center Representative

Best Buy
08.2021 - Current

Entrepreneur

NKM Productions
03.2021 - Current

Call Center Representative

Florida Department of Economic Opportunity
01.2021 - 02.2021

Public relations street team member

Tampa Bay Buccaneers
01.2021 - 01.2022

Social Media Marketing Intern

Kari's Cold Treats
08.2020 - 12.2020

Social Media Director

Panther Power, Florida International University
01.2020 - 01.2021

Community Service Director

Black Student Union, Florida International University
05.2019 - 05.2020

Support Center Representative

Florida International University
04.2018 - 01.2021

Diploma -

Tampa Bay Tech, Tampa Bay Tech High School

Bachelor of Arts - Business, Social Media Marketing

Florida International University

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