LOGAN VENTURINO
Richmond,VA
Summary
Results-driven Account Representative focused on federal client relations and operational leadership. Expertise in cultivating long-term partnerships through proactive communication, strategic negotiation, and an unwavering commitment to service excellence. A diverse background in government technology sectors and management provides a unique perspective on workflow optimization, conflict resolution, and driving aggressive growth metrics in dynamic environments. Proven ability to deliver impactful solutions that enhance client satisfaction and organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Government Account Representative
Carahsoft Technologies
Remote
03.2025 - Current
- Utilized CRM software to track client interactions and manage account information efficiently.
- Demonstrated proficiency in product knowledge to effectively advise clients on solutions.
- Kept detailed records of customer interactions for optimal traceability.
- Expanded customer base by conducting market research and identifying potential leads.
- Managed the quote creation process, effectively bridging vendor and customer interactions to enhance service delivery.
- Executed high-volume cold calling strategies to generate new leads.
Service Manager
Bonefish Grill
Richmond, Virginia
06.2023 - 03.2025
- Progressed to full-time managerial role within a year of being promoted to key manager, later selected to oversee operations at Virginia's highest-traffic Bonefish Grill location.
- Conducted thorough analysis and dissection of profit and loss reports to identify financial trends.
- Demonstrated ability to manage multiple tasks simultaneously while maintaining composure and ensuring optimal service delivery.
- Directed a high-performing store with annual revenues exceeding $3.1 million, consistently achieving top-3 state rankings for weekly Per Person Average (PPA) sales, with frequent recognition as the #1 performer.
- Maintained daily labor costs averaging at 5.1%, below the 8% target
- Spearheaded bar operations and inventory management, including the facilitation of Wine Dinner events exceeding 80 guests
- Facilitated recruitment and training of front-of-house staff, achieving a high standard of guest service in accordance with company’s service philosophy.
- Resolved guest complaints promptly, enhancing overall dining experience and customer satisfaction.
- Supervised and coordinated activities of 45 team members during peak hours, optimizing service delivery in a restaurant serving 200-700 patrons daily.
Bartender, Host, Server, Key
Bonefish Grill
Newport News, Virginia
01.2020 - 06.2023
- Acted as a key liaison between Front of House (FOH) and Back of House (BOH), enhancing teamwork and operational efficiency
- Adept at reading customers' needs, frequently top earner in weekly performance
- 8time Employee of the Month
Videographer
Christopher Newport University Videography
Newport News, Virginia
09.2018 - 08.2019
- Executed videotaping and editing techniques to generate compelling content for a wide range of events.
- Delivered exceptional editing services that consistently received positive feedback from leadership.
- Executed installation and removal of videography equipment to facilitate high-quality video capture.
Education
Bachelor of Arts - English
Christopher Newport University
Newport News, Virginia05-2022
Advanced High School Diploma -
Woodbridge Senior High School
Woodbridge, Virginia05-2017
Skills
- Google Suite
- Microsoft Suite
- Adobe Suite
- PowerBI
- CRM proficiency
- Customer engagement
- Account management
- Customer relationship management
- Prospecting skills
- Cash handling
- Problem-solving
- Team leadership
Websites
Certification
- Carahsoft Business Foundations Levels 1, 2, and 3
- Carahsoft Cyber Foundations Levels 1, 2, and 3
- Servsafe
Timeline
Government Account Representative
Carahsoft Technologies
03.2025 - Current
Service Manager
Bonefish Grill
06.2023 - 03.2025
Bartender, Host, Server, Key
Bonefish Grill
01.2020 - 06.2023
Videographer
Christopher Newport University Videography
09.2018 - 08.2019
Bachelor of Arts - English
Christopher Newport University
Advanced High School Diploma -
Woodbridge Senior High School