Kathleen Perez
Las Vegas,NV
Summary
Dynamic individual with hands-on experience as a Manager and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Resorts World Casino
06.2024 - Current
- Accurately pay jackpots with accordance to policy.
- Handled guest disputes with the machine.
- Adheres to regulatory, departmental, and company policies in an ethical manner.
- Responded to guest inquiries to maximize guest satisfaction and relations.
- Perform marker transactions with guests.
- Actively patrols assigned sections looking for opportunities to enhance guest experience.
- Correct minor machine malfunctions.
Guest Service Representative
Main Street Casino
02.2023 - 06.2024
- Handled guest complaints to satisfy and retain guest.
- Accurately pay jackpots; counts down and reconciles bank/wallet at the end of shift.
- Patrolled assigned section to make sure the floor and machines are clean.
- Corrects coin jams, printer errors, and minor machine malfunctions.
- Adhered to all company polices and guidelines.
Office Administrator
Terra West Management - Rhodes Ranch Ass.
03.2021 - 02.2023
- Experience in HOA managing over 4,000 homes with the community.
- Process all invoices and maintenance files.
- Led a team of 9 employees.
- Hired potential candidates.
- Maintained accurate records and filings in accordance of policies.
- Office preparation for Board of Directors meetings, events, and committee meetings.
- Committee Secretary for Culture & Events, Community Advisor & architectural and responsible for taking minutes & agendas.
Education
High School Diploma -
Southeast Career Technical Academy
Las Vegas, NV06.2016
Skills
- Bilingual
- Flexible schedule
- Supervising Experience
- Administrative Experience
- Executive administrative support
- Detail-oriented
- Issue resolution
- Complaint handling
- Guest relations
- Guest accommodations
Timeline
Guest Service Representative
Resorts World Casino
06.2024 - Current
Guest Service Representative
Main Street Casino
02.2023 - 06.2024
Office Administrator
Terra West Management - Rhodes Ranch Ass.
03.2021 - 02.2023
High School Diploma -
Southeast Career Technical Academy