K Robinson
Las Vegas
Summary
Customer-focused professional with experience in hospitality, healthcare, and front-desk operations. Skilled in communication, multitasking, and creating smooth client experiences. Seeking a dynamic, people-facing role where I can contribute strong service skills and grow within a professional team.
Overview
8
8
years of professional experience
Work History
Owner/Operator
K Cleaned My House LLC
06.2024 - Current
- Independently managed a residential and commercial cleaning service, handling scheduling, client communication, and service delivery
- Specialized in deep cleans, move-in/move-out services, and post-occupancy sanitation for both homes and businesses
- Provided high-standard cleaning services for restaurants, rental units, and long-term residential clients
- Maintained equipment, tracked supplies, and ensured all cleaning met professional health and safety standards
- Adapted cleaning strategies to suit property type and client preferences while working efficiently under time constraints
Patient Access Representative
Spectrum Health Medical Group
09.2022 - 05.2024
- Managed high call volumes to schedule appointments, verify insurance, and support patient inquiries with empathy and accuracy
- Maintained strict confidentiality and HIPAA compliance while working in fast-paced healthcare environment
- Collaborated across departments to ensure smooth scheduling and seamless patient check-in/check-out processes
- Resolved conflicts and billing concerns by clearly communicating procedures and offering solutions
Spa Attendant
Woodhouse Day Spa
06.2019 - 08.2021
- Supported smooth daily operations of luxury spa by preparing treatment rooms, managing laundry, and maintaining cleanliness
- Greeted clients and assisted with appointment flow to ensure a relaxing guest experience
- Stocked amenities and communicated guest needs to massage therapists and estheticians
- Demonstrated professionalism, discretion, and attention to detail in a high-end, client-facing environment
Front Desk Receptionist
Holiday Inn Express Hotel
03.2017 - 05.2019
- Handled guest check-ins/outs, reservations, and issue resolution with professionalism and poise
- Maintained accuracy in nightly audit reports and billing using hotel management software
- Answered phones, responded to guest requests, and coordinated with housekeeping and maintenance
- Balanced guest satisfaction with company policies in a 24-hour hospitality setting
Education
High School Diploma -
Benton Harbor High School
Benton Harbor, MI06-2015
Skills
- Customer Service & Client Relations
- Front Desk & Hospitality Operations
- Appointment Scheduling & Call Handling
- Multitasking in Fast-Paced Environments
- Conflict Resolution & Problem Solving
- Cleanliness Standards & Sanitation Protocols
- Team Collaboration & Independent Work
- Verbal Communication & Professionalism
- Attention to Detail & Time Management
Timeline
Owner/Operator
K Cleaned My House LLC
06.2024 - Current
Patient Access Representative
Spectrum Health Medical Group
09.2022 - 05.2024
Spa Attendant
Woodhouse Day Spa
06.2019 - 08.2021
Front Desk Receptionist
Holiday Inn Express Hotel
03.2017 - 05.2019
High School Diploma -
Benton Harbor High School
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