NOOR ALGHAZI
Rochester
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Teller
Citizens Bank
Rochester
03.2021 - Current
- Met or exceeded sales goals by influencing customers to learn about products and services most beneficial for their needs.
- Listened carefully and connected with customers to understand their top financial priorities and uncover products and solutions most beneficial for their needs.
- Monitored daily transactions as required by the client, including loan payments, tax payments, and sales transactions.
- Served as back-up vault teller, buying and selling money based on branch needs and in accordance with legal requirements and business demands.
- Developed strong customer relationships by providing friendly, accurate, and efficient service.
Management Assistant
Wegmans Food Markets, Inc
Rochester
08.2019 - 03.2021
- Resolved customer complaints in a timely and efficient manner.
- Helped customers find specific products, answered questions, and provided product advice.
- Assisted with the development of organizational policies and procedures.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Assisted customers with account updates, new service additions, and promotional offers.
Customer Service Associate
Tim Hortons
Rochester
12.2018 - 07.2019
- Demonstrated strong interpersonal skills by handling escalated customer issues tactfully and effectively.
- Collaborated with other customer service associates to ensure customer needs were met.
- Ensured customer satisfaction by providing timely and accurate responses to inquiries.
- Assisted in the training of new customer service associates.
- Developed and implemented customer service plans to improve customer satisfaction.
Sales Assistant
Kohls Corp
Rochester
09.2018 - 12.2018
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted in store marketing and promotional activities.
- Operated cash register and handled cash transactions with accuracy.
- Greeted customers and provided assistance in locating items.
- Responded to customer inquiries and provided product and service information.
Education
Accounting Technician -
Monroe Community College
Rochester, NY06-2020
Skills
- Strong communication
- Active listening
- High-level customer service delivery
- Time management
- Reliability
- Understanding client needs
- Bilingual in Arabic
- Problem solving
- Conflict resolution
- Attention to detail
- Organization
- Work effectively with teams
- Maintaining professionalism under pressure
Timeline
Teller
Citizens Bank
03.2021 - Current
Management Assistant
Wegmans Food Markets, Inc
08.2019 - 03.2021
Customer Service Associate
Tim Hortons
12.2018 - 07.2019
Sales Assistant
Kohls Corp
09.2018 - 12.2018
Accounting Technician -
Monroe Community College