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Associate Principal Engineer

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Led mortgage servicing initiatives with over 15 years of industry experience, focusing on originations, closing, and claims management. Oversaw delinquency management and loss mitigation strategies to enhance operational efficiency. Developed and executed comprehensive policies and procedures to ensure compliance and improve service quality.

Customer Service Officer with expertise in account management and communication. Proven track record of enhancing customer satisfaction and driving revenue growth through effective product upselling and conflict resolution strategies. Dedicated Customer Service Officer with a strong focus on customer relationship management and product upselling. Proven ability to educate clients and streamline operations to enhance service delivery.

Accomplished Power Platform Developer with a proven track record at City Bank, adept in Object-Oriented Programming and fostering collaborative success. Spearheaded SharePoint Online migrations and automated business processes, enhancing operational efficiency. Skilled in JavaScript, demonstrating exceptional problem-solving abilities and a commitment to delivering high-quality software solutions.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

 Dynamic childcare provider with expertise in child development and group leadership, honed at Family Resource and Referral. Successfully enhanced emotional development and safety through innovative activities. Proven ability to manage interpersonal relationships and care management, ensuring a nurturing environment. Proficient in computer literacy, contributing to efficient operations and communication. 

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Motivated individual with a strong work ethic and excellent time management skills. Proven track record in hospitality and banking, committed to optimizing guest experiences and resolving customer inquiries promptly.

Detail-oriented Bank Teller with over 10 years in administrative and clerical operations, providing efficient and customer-focused financial services. Proven expertise in transaction accuracy, compliance with financial regulations, and maintaining secure banking and administration practices. Recognized for reliability and professionalism in managing high-volume tasks with precision.

Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing 14-year background in maintaining customer satisfaction and contributing to company success.

 As educational professional with focus on higher learning, brings valuable experience in curriculum development and student mentorship. Known for fostering collaborative environments and achieving academic success. Reliable team player with adaptability to evolving educational needs, proficient in pedagogical techniques and student engagement. 

Luke Burson

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Teller

Customer Service Representative

Site Operations Manager

Framer

Education

BBA - Business Administration And Management

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Teller

Customer Service Representative

Site Operations Manager

Framer

BBA - Business Administration And Management

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