Noor Al Maliki
Glendale
Summary
Offering superior customer service skills and dedication to details. Service-focused attitude to stay calm under pressure. Excellent work ethic to problem-solve.
Overview
9
9
years of professional experience
Work History
Customer Service
Walmart
Phoenix
05.2018 - Current
- Addressed and resolved product complaints with empathy and professionalism.
- Defused volatile situations, fostering improved customer satisfaction.
- Addressed negative feedback with patience, contributing to positive customer experiences.
- Managed high-volume inbound and outbound customer calls in a fast-paced environment.
- Maintained efficiency while handling constant call flow in challenging conditions.
- Gathered and verified necessary customer information for accurate tracking.
- Documented researched issues to identify patterns and enhance service quality.
Certified Medical Translator
Maya interpretation
Phoenix
08.2021 - 10.2023
- Compile terminology and information to be used in translations, including technical terms such as those for medical Materia.
- Assisted during admissions, examinations, consultations, procedures and many other provider-patient encounters.
- Utilized, maintained, and supervised medical appointments, insurance and business budget.
- Accompanied clients to office visits to accurately represent the presenting issues.
Customer Service Representative
Fry's Store
Phoenix
01.2017 - 04.2018
- Evaluate job positions, determining classification, exempt or non-exempt status, and salary.
- Plan, develop, evaluate, improve, and communicate methods and techniques for selecting, promoting, compensating.
- Prepare occupational classifications, job descriptions and salary scales.
- Provide sale promotion on products.
- Advise managers and employees on state and federal employment regulations, collective agreements, benefit and compensation policies, personnel procedures and classification programs.
Education
Associate General Studies -
Glendale Community College
Glendale, AZ12-2027
High School -
BOORSA'ED SECONDARY SCHOOL
Baghdad, Iraq05-2010
Skills
- Customer service
- Guest services
- Time management
- Communication skills
- Documentation review
- Microsoft word
- Front desk
- Hospitality
- Cash handling
- Cashiering
- Sales
Languages
- English
- Arabic
- Turkish
Timeline
Certified Medical Translator
Maya interpretation
08.2021 - 10.2023
Customer Service
Walmart
05.2018 - Current
Customer Service Representative
Fry's Store
01.2017 - 04.2018
Associate General Studies -
Glendale Community College
High School -
BOORSA'ED SECONDARY SCHOOL