Noor Hadfi
Woodbridge,VA
Summary
Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Crew Member
Long John Silver's
Woodbridge
02.2024 - Current
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Presented orders to guests within anticipated service times.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Adhered to health department regulations regarding food handling procedures.
- Upheld high standards of productivity and quality in operations.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Crew Member
Cold Stone
Woodbridge, Virginia
08.2023 - 02.2024
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Presented orders to guests within anticipated service times.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Crew Team Lead
SUBWAY®Restaurants
Peekskill, New York
07.2022 - 08.2023
- Conducted regular meetings with crew members to discuss goals, objectives, and performance reviews.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Generated weekly reports summarizing staff productivity metrics for review by management personnel.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Reviewed financial reports to monitor budget compliance and suggest cost-saving measures.
- Developed strategies for increasing sales volume and improving efficiency within the crew team.
- Monitored staff performance, identified areas for improvement, and implemented corrective action when necessary.
- Maintained records of daily operations, such as sales transactions, timecards, and inventory levels.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Supervised cash handling processes including counting money at the beginning and end of shift.
Education
High School Diploma -
Hylton High School
Woodbridge, VA05-2025
Skills
- Hospitality service expertise
- Performance improvement
- Attention to detail
- Problem-solving
- Time management
- Telephone etiquette
- Task prioritization
- Teamwork and collaboration
- Multitasking and organization
- Clear communication
Timeline
Crew Member
Long John Silver's
02.2024 - Current
Crew Member
Cold Stone
08.2023 - 02.2024
Crew Team Lead
SUBWAY®Restaurants
07.2022 - 08.2023
High School Diploma -
Hylton High School