Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Noor Hassan

Brooklyn,MD

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

New Business Agent

Protocall Communication
Baltimore, MD
08.2024 - Current
  • Coached personnel on follow-up processes, sales, and consultative sales approaches.
  • Outperformed sales targets.
  • Boosted monthly sales and exceeded lead conversion and sales goals.
  • Responded to customer questions regarding products, prices and availability.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Implemented new operational procedures, increasing efficiency.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.

Crew Member

Beffalo Bob
Baltimore, MD
06.2023 - 08.2025
  • Secured merchandise, avoiding damage during transportation.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Worked multi-course dinners with pre-plated foods.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Disney Caribbean Resort
01.2023 - 06.2023
  • I was responsible for communicating with guest and greeting them
  • Work on making the guest have a magical time
  • Keeping the area presentable and welcoming
  • Took the lead in providing training and guiding knew cast members
  • Provided tours around the resort for guest
  • I was responsible for making sure the team fit into there role nicely and were happy and motivated

Overnight crew member

McDonald's
02.2022 - 05.2022
  • Conducted inventory counts periodically to ensure accurate record keeping.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Directed team of 10-15 crew members in daily operations and assigned tasks.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Distributed food to service staff for prompt delivery to customers.

Cashier, Outside helper, Trainer, and Coordinator

Wegmans
12.2014 - 11.2021
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed customer payments quickly and returned exact change and receipts.
  • Recommended changes or improvements in existing training processes as needed.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Implemented quality control measures to uphold company standards.
  • Monitored inventory levels and assisted in supply chain management activities.

Education

BFA - Animation

Daemen College
01.2023

AAS - Graphic Design

Monroe Community College
01.2019

Skills

  • Fast Learner
  • Time Management
  • Sales
  • Flexibility
  • Adaptable
  • Listening
  • Visual learner
  • Communication
  • Planning
  • Detail-Oriented
  • Working under pressure
  • Customer service
  • Flexible schedule
  • Strong communication
  • Persuasive speaking
  • Public speaking

Volunteer Experience

  • Habitat for Humanity, 2016, Helped build furniture, Moved furniture around, Moved furniture into trucks and vans
  • Monroe Community College, 2017, 5k Run for charity
  • School of The Arts, 2015, Theatre assistant, Assisted people in the seats, Handed out tickets and booklets, Moved and set up seats

Timeline

New Business Agent

Protocall Communication
08.2024 - Current

Crew Member

Beffalo Bob
06.2023 - 08.2025

Disney Caribbean Resort
01.2023 - 06.2023

Overnight crew member

McDonald's
02.2022 - 05.2022

Cashier, Outside helper, Trainer, and Coordinator

Wegmans
12.2014 - 11.2021

BFA - Animation

Daemen College

AAS - Graphic Design

Monroe Community College

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Noor Hassan