NOOR MASROOR
Elk Grove,USA
Summary
IT Associate with 6+ years of experience providing technical support, troubleshooting, endpoint management, and customer service across enterprise, field, and distribution environments. Skilled in Windows systems, Microsoft 365, Active Directory, ticketing systems, and hardware/software diagnostics. Strong ability to analyze issues, document solutions, support users, and maintain IT operations. Demonstrated experience in system access management, workstation setup, secure data handling, and process improvement.
Overview
1
1
Certification
9
9
years of professional experience
Work History
IT Field Technician
Vtech Dealer IT
Modesto, CA
02.2024 - 05.2026
- Delivered onsite support for desktops, laptops, servers, and peripherals to ensure operational efficiency.
- Installed, configured, and replaced hardware components and operating systems.
- Managed user account access, password resets, and workstation configuration to enhance user experience.
- Assisted with system updates, device imaging, and deployment of new equipment.
- Delivered customer-focused support through phone, email, remote tools, and in-person.
- Recorded incidents, resolutions, and system changes to maintain comprehensive IT operational documentation.
IT Support Technician
Sprout
Woodland, CA
07.2023 - 01.2025
- Provided Tier 1-2 technical support for desktops, laptops, servers, and network-connected devices, ensuring timely issue resolution and user satisfaction.
- Diagnosed and resolved hardware, software, and connectivity issues using structured troubleshooting methods.
- Implemented automated inventory tracking processes, enhancing accuracy of asset management and reducing manual errors.
- Assisted with system updates, device imaging, and deployment of new equipment.
- Delivered customer-focused support via phone, email, remote tools, and in-person service, fostering positive user experiences and efficient problem resolution.
IT Help Desk Support
Gymboree Distribution Center
Dixon, CA
08.2017 - 12.2019
- Provided help desk support for computers, POS systems, software, and network issues.
- Configured and maintained computers, routers, access points, and user accounts.
- Assisted with onboarding and workstation setup, ensuring new users had access to necessary systems.
- Logged and tracked support tickets, documenting solutions to enhance IT support efficiency.
- Delivered clear, professional support to non-technical users, simplifying technical concepts for better understanding.
Education
AAS - Computer Operations & Security
Asher College
Sacramento, CASkills
- Windows 10/11
- Windows Server
- Linux
- MacOS
- DNS
- DHCP
- VPN
- Firewalls
- IDS/IPS
- Connectivity Troubleshooting
- ServiceNow
- Zendesk
- Jira
- Microsoft Office Suite
- Active Directory
- Office 365
- User Account Management
- Remote Desktop
- Endpoint Management
- System Updates
- Backups
Certification
- CompTIA A+
- PC Support Specialist Certificate
- Artificial Intelligence Certificate Program (Wild Success)
- In Progress: Network+, Security+, Server+, Linux+
Timeline
IT Field Technician
Vtech Dealer IT
02.2024 - 05.2026
IT Support Technician
Sprout
07.2023 - 01.2025
IT Help Desk Support
Gymboree Distribution Center
08.2017 - 12.2019
AAS - Computer Operations & Security
Asher College