Nooruldeen Jasim
Antioch,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced athlete with over 6 years of experience.
Overview
12
12
years of professional experience
Work History
Driver
Amazon
Nashville, TN
08.2022 - Current
Customer Service Representative
Sam's Club
Nashville, TN
02.2017 - 07.2029
- Collected customer feedback and made process changes to exceed customer satisfaction goals 99%
- Provided primary customer support to internal and external customers in fast-paced environment
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Desk Agent
Planet Fitness
La Vergne, TN
10.2019 - 07.2022
Education
High School Diploma -
John Overton Highschool
05.2016
Skills
- International sales support
- Credit card processing
- Report preparation
- Sales expertise
- Complaint resolution
- Administrative support
- Good listening skills
- Service standard compliance
- Accurate
- Ability to catch errors
- Team building
- Planning and Coordination
- Computer Proficiency
- Order Processing
- Positive and Professional
- Collaboration
- MS Office
- Team Development
- Product Knowledge
- Troubleshooting
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Driver
Amazon
08.2022 - Current
Front Desk Agent
Planet Fitness
10.2019 - 07.2022
Customer Service Representative
Sam's Club
02.2017 - 07.2029
High School Diploma -
John Overton Highschool
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