Rafayel Grigoryan
North Hollywood
Summary
Detail-oriented and motivated Auto Damage Appraiser with a strong understanding of vehicle repair processes and insurance claims. Successfully completed and certified the Auto Appraisal Institute course , gaining in-depth knowledge of damage assessment, estimating repair costs, and industry standards. Proficient in appraisal software and skilled in collaborating with body shops, adjusters, and customers to ensure accurate claim resolutions. Strong analytical and communication skills with a commitment to delivering exceptional customer service. Eager to apply training and develop expertise in the field of auto damage appraisal.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Driver
Uber Eats
12.2022 - 01.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Logistics Specialist
AV Transportation
03.2021 - 08.2022
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Technical Support Representative
HomeTV
01.2020 - 02.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Bachelor in Informatics - Informatics (Computer Science)
NUACA of Armenia
Yerevan,Armenia07-2022
High School Diploma -
171 School
Yerevan,Armenia05-2017
Skills
- Time management
- Technical troubleshooting
- Technical support
- Valid Driver's license
- Customer service
- Clean driving record
- Remote support
- Punctual and reliable
- City and non-city driving
- International logistics
Certification
Auto Appraisal Institute(AAI)
Languages
English
Professional Working
Armenian
Native or Bilingual
Russian
Professional Working
Timeline
Driver
Uber Eats
12.2022 - 01.2025
Logistics Specialist
AV Transportation
03.2021 - 08.2022
Technical Support Representative
HomeTV
01.2020 - 02.2021
Bachelor in Informatics - Informatics (Computer Science)
NUACA of Armenia
High School Diploma -
171 School
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