Jerry Oliver
Scottsdale,AZ
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Floor Manager
HiFi Kitchen & Cocktails
01.2024 - Current
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Performed closing procedures twice a day, every day, weekly by balancing cash drawers and reconciling credit card transactions.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Mentored team members to enhance professional development and accountability in workplace.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Head of Security Operations
HiFi Kitchen & Cocktails
08.2023 - Current
- Increased staff competency through targeted training programs and performance evaluations.
- Oversaw vendor selection process for security equipment procurement while maintaining budgetary constraints.
- Collaborated with law enforcement agencies as needed to resolve cases involving criminal activity or threats to the organization.
- Optimized resource allocation by analyzing manpower needs and adjusting schedules accordingly to maintain appropriate coverage levels at all times.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Security
Bottled Blonde
02.2023 - 08.2023
- Responded swiftly to security incidents and effectively resolved security issues.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security Executive
11:11 Nightclub
01.2023 - 02.2023
- Provide escort service for various individuals such as celebrities, politicians and other detailed individuals
- Protect clients from injury, kidnapping and other suspicious acts
- Protect clients from invasion of privacy
- Conducted regular security audits to identify potential vulnerabilities and address them promptly.
- Collaborated with law enforcement agencies to enhance the effectiveness of security efforts and share relevant information.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
Security Guard
Club Monarch
07.2022 - 01.2023
- Contribute to the bar's overall marketing and promotional plans including but not limited to social media, text messaging, and print campaigns to increase exposure and revenue
- Resolve conflicts between large groups, ranging from 3 to 30 people, all from different ethnicities and backgrounds by using phenomenal communication and leadership skills
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Server
Pa'La Downtown
03.2022 - 09.2022
- Identify and provide needs for party sizes ranging from 2-18 people including: linens, silverware is polished, plates, display items, menus, etc
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Multi Cultural Assistant
Chandler Gilbert Community College
08.2018 - 05.2019
- Help market in the preparation of, scouting for vendors, negotiating expectation vs. actual output, and assisting in directing all ethnically inclusive events that would typically hold 15 to 100 participants
- Integrated new programs and resources and reinvigorated existing ones to support positive school culture.
- Evaluated program effectiveness by gathering feedback from participants, adjusting activities as needed for continuous improvement.
- Managed budgets, logistics, and marketing for numerous cultural events, ensuring their success and impact.
Order Fulfillment Manager
Home Depot
03.2018 - 11.2018
- Have all bulk, flat bed and box deliveries with items ranging from 100-10,000 pieces going out or coming in accounted for, all while under a strict 24hr time frame to reach out to the vendor, negotiate final total on invoices, and keep customer up to date via email/phone with when the delivery is ready
- Perform Service Fulfillment activities for any given function including: Receive and verify all online & construction orders
- Key order details into application
- Communicate order status as needed with offshore management and/or team leads
- Track order from receipt through hand-off to next function group
- Evaluate and as assess any issues in a professional and efficient manner
- Performs a variety of duties and accountability as business needs dictates.
Education
Associate of Science - Communication Studies
Glendale Community College
Glendale, AZ05.2021
Associate of Science - Communication Studies
Chandler Gilbert Community College
Chandler, AZ05.2020
High School Diploma -
Mountain Pointe High School
Phoenix, AZ06.2016
High School Diploma -
Corona Del Sol High School
Tempe, AZ05.2016
High School Diploma -
Desert Vista High School
Phoenix, AZ05.2016
Skills
- POS Systems
- Policy Enforcement
- Team training and development
- Employee Scheduling
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Managing Operations and Efficiency
- Computer Skills
Timeline
Floor Manager
HiFi Kitchen & Cocktails
01.2024 - Current
Head of Security Operations
HiFi Kitchen & Cocktails
08.2023 - Current
Security
Bottled Blonde
02.2023 - 08.2023
Security Executive
11:11 Nightclub
01.2023 - 02.2023
Security Guard
Club Monarch
07.2022 - 01.2023
Server
Pa'La Downtown
03.2022 - 09.2022
Multi Cultural Assistant
Chandler Gilbert Community College
08.2018 - 05.2019
Order Fulfillment Manager
Home Depot
03.2018 - 11.2018
Associate of Science - Communication Studies
Glendale Community College
Associate of Science - Communication Studies
Chandler Gilbert Community College
High School Diploma -
Mountain Pointe High School
High School Diploma -
Corona Del Sol High School
High School Diploma -
Desert Vista High School
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