Noppadol Disatapundhu

• Monitored office workflow and administrative processes to keep operations running smoothly.
• Monitored and coordinated workflows to optimize resources.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Formed strategic partnerships and connected with potential clients to drive business development.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Evaluated live broadcasts to assess signal strength and compliance with FCC standards.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Oversaw Member Services and Member Experience for NeueHouse and Fotografiska.
• Helped developed marketing strategies and integrated campaigns to increase Membership Sales and Acquistion.
• Drove improvements to increase Member Experience in order to increase retention and conversion.
• Identified trends and assessed opportunities to improve processes and execution.
• Assisted in employee appraisals, promotions and terminations based on performance reviews.
• Launched new partnership program to increase membership value.
• Worked along side VP of Programming to create world class cultural experiences for members.

First person appointed as Guest Experience Director for the brand. Personally handled all key VIPs as part of brand'g growth strategy. Assisted in opening and training of guest experience team for all subsequent properties to ensure brand integrity. Assisted in creating FRIENDS WITH BENEFITS program and successfully optimized my network and that of the Company’s key connectors to create an entirely newbusiness vertical comprised of creative class companies and their respective influencers.
• Grew business to represent 10% of total hotel room revenue across the company
• Personally delivered $5mm+ annual revenue as a direct result of my VIP relationships

Managed the entire Front of House operations from Reservations, Front Desk, Guest Relations, Valet and Bell services. Reported directly to General Manager and Head of Sales and Marketing before the role of Hotel Manager and other department heads were established.

• Responsible for recruitment, hiring, training and ongoing coaching and counseling of FOH team. Liaise with other department heads to ensure seamless daily operations.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Created, prepared, and delivered reports to various departments.
• Monitored customer service trends and provided insights to management team for further improvement.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Delivered performance reviews, recommending additional training or advancements.
• Maintained positive guest experience by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Provided exceptional service to hotel guests at the historic Huntington Hotel - a 5 Diamond / 5 Star property.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Developed and implemented guest service policies and procedures to drive loyalty and referrals.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.