Nora Alvarez
Pharr,TX
Summary
Dynamic Service Center Manager with a proven track record at Ace Cash Express, excelling in staff training and customer service. Achieved operational efficiency through streamlined processes and enhanced team performance. Skilled in risk management and communication, fostering customer loyalty and resolving issues swiftly.
Overview
29
29
years of professional experience
Work History
Service Center Manager
Ace Cash Express
Weslaco, TX
09.2003 - Current
- Optimized daily operations, aligning with company protocols to enhance compliance efficacy.
- Enhanced team performance by mentoring staff in customer service excellence.
- Streamlined processes, achieving heightened operational efficiency and reduced customer wait times.
- Achieved inventory accuracy and timely replenishment through effective stock control.
- Strengthened customer loyalty by swiftly resolving escalated issues.
- Delivered insightful budget and performance presentations to corporate leadership.
- Elevated new team members' understanding of company policies and center standards through targeted training.
Customer Service Manager
Lacks Home Furniture
Pharr
01.1997 - 03.2023
1997
- Resolved customer inquiries efficiently through phone and email communication.
- Enhanced team performance by developing training materials for new hires.
- Implemented customer feedback systems to improve service delivery processes.
- Coordinated scheduling of staff to optimize coverage during peak hours.
Education
Associate of Applied Business -
South Texas College
McAllen, TX05.1997
Skills
- Staff training and development
- Risk management
- Language fluency
- Positive attitude
- Teamwork
- Customer service
- Multitasking
- Excellent communication
- Hiring and training
- Training and development
Accomplishments
- I was awarded in 2024 employee of the year by Key Principles award. It was an honor because that one person in the whole company that’s was select by my colleagues and my superiors.
Timeline
Service Center Manager
Ace Cash Express
09.2003 - Current
Customer Service Manager
Lacks Home Furniture
01.1997 - 03.2023
Associate of Applied Business -
South Texas College