Nora Ayad
Cambridge,MA
Summary
Reliable, with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Restaurant Team Member
Shake Shack
12.2023 - Current
- Used proper techniques to prepare food and ingredients.
- Cultivated warm relationships with regular customers.
- Greeted guests pleasantly and answered menu questions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Retail Sales Associate
Whole Food Market
08.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Retails Associate
Primark
05.2023 - 07.2023
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Clothing Stocker
Macys Department Store
09.2022 - 12.2022
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted customers and directed to requested products.
- Greeted store customers and discussed needs.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
Retail Associate
Target
06.2022 - 08.2022
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Pharmacy Technician
Paymon Lalehpour
09.2021 - 04.2022
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Bachelor of Arts - Psychology
University of Massachusetts - Boston
Boston, MA06.2026
High School Diploma -
Cambridge Rindge And Latin
Cambridge, MA06.2020
Skills
- Operational standards
- Cleaning techniques
- Guest experiences
- Food safety measures
- Customer interaction
- Food presentation
- Cash handling expertise
- Customer Service
- Teamwork
- Professional Appearance
- Teamwork and Collaboration
- Time Management
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Restaurant Team Member
Shake Shack
12.2023 - Current
Retail Sales Associate
Whole Food Market
08.2023 - 10.2023
Retails Associate
Primark
05.2023 - 07.2023
Clothing Stocker
Macys Department Store
09.2022 - 12.2022
Retail Associate
Target
06.2022 - 08.2022
Pharmacy Technician
Paymon Lalehpour
09.2021 - 04.2022
Bachelor of Arts - Psychology
University of Massachusetts - Boston
High School Diploma -
Cambridge Rindge And Latin
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