NORA BAHAMONDE

• Draft 36 sensitive correspondence items for Congress, attorneys, and claimants with prompt, clear follow-up.
• Review 56 eligibility cases daily, verifying disability and SSI details for constituents and representatives.
• Conduct bilingual interviews in English and Spanish to obtain, clarify, and verify eligibility information with diverse claimants.
• Investigate claims and post-entitlement actions involving suspension, resumption, adjustment, or termination of benefits.
• Use e-View, ENM, ERE, ARPS, DMA Viewer, EMAC, EPICS, and DGS to update claim records and assignments.
• Coordinate daily with managers, team leads, and staff through IM, Teams, email, and phone to resolve benefit matters.
• Create daily, weekly, and monthly reports while troubleshooting program and system issues for supervisors.

• Reviewed disaster damage descriptions and dimensions to identify mitigation opportunities, then prepared case notes, folders, and meeting materials.
• Maintained applicant profiles in the FEMA Hazard Management Grant Program System and drafted clear RSM reports for Recovery Scoping meetings.
• Communicated with Program Delivery Managers by email and phone, and participated in 2 PA Mitigation exploratory calls to prepare follow-up actions.
• Built relationships with state counterparts, then coordinated follow-up meetings and onsite inspections to advance mitigation proposals and supporting documentation.
• Conducted 2 field inspections of disaster-damaged sites to capture photos, dimensions, GPS coordinates, and narrative notes for proposal development.
• Collaborated with stakeholders to refine scopes of work for mitigation proposals and align documentation with federal laws, regulations, and Executive Orders.
• Managed travel logistics in E2 Solutions, including car rentals, lodging, airfare, and voucher submissions for approvals while traveling 3 times a week on 4 to 6 hour trips.

• Conducted 12 to 15 clinical assessments daily in Spanish, translating child welfare histories and findings into English for system entry.
• Led discharge operations by training, assigning, and supervising staff across day and night shifts for approximately 60 UCs daily.
• Managed a 15-person team by coordinating work assignments, schedules, backup coverage, and documentation for mission support.
• Delivered case updates in 3 leadership meetings with mental health, case management, and site leadership stakeholders.
• Entered interview data in UAC portal and monitored records while interviewing an average of 13 UCs daily in Spanish.
• Supported bilingual training, program creation, and interpreter coordination by developing Spanish-English procedures, scheduling interpretation sessions, and reviewing reports for missing assessments.
• Provided crisis intervention, trafficking screening, and reunification support through over a thousand individual assessments and more than 6 potential trafficking concerns reported daily.

• Maintained 9% accuracy in translated medical and legal records through careful review and wording checks.
• Completed 10 translation cases weekly while prioritizing urgent disability files and court deadlines.
• Translated disability supporting evidence, including medical records, legal briefs, school records, and vital records.
• Edited translations in Microsoft Word and Agency systems, then uploaded final files to e-View.
• Reviewed translations from field offices and corrected terminology, grammar, and meaning inconsistencies.
• Built glossaries and terminology databases to standardize recurring legal, medical, and regional expressions.
• Applied cultural knowledge to interpret slang, idioms, and regional expressions during claimant interviews.

• Trained and managed 20 Spanish-speaking volunteers providing families guidance on Medicaid waivers, immigration help, housing aid, and Social Security.
• Organized 150 Spanish-speaking members in workshops covering financial, education, and advocacy resources for families.
• Translated literature, reports, correspondence, and educational materials from English into Spanish, supporting bilingual communication across programs and events.
• Led bilingual public information efforts across newspapers, radio, television, exhibits, and talks, helping double Latino participation in educational programs.
• Coordinated advocacy delegations, webinars, and events, including testimony before Congress and the Congressional DS Caucus.
• Managed annual advocacy and parent training programs, including forty-five parents every year on IEP advocacy and twenty-five volunteer parents every year in Parent-to-Parent Support.
• Represented the organization at municipal, national, and international meetings, traveling to more than forty-nine states in the US and 12 countries around the world to support self-advocacy and inclusion.

• Translated 50% of court documents to support timely access to notices, reports, and community materials.
• Interpreted 6 court interactions daily for Spanish-speaking youth, families, and stakeholders.
• Facilitated Spanish-English communication in civil, protective order, and criminal advisement hearings.
• Translated victim statements, financial loss forms, police reports, lab reports, medical records, and prison records.
• Supported Spanish-speaking individuals with victim rights notices, offender status updates, and court filing forms.
• Interpreted family sessions in state jails, shelter care, juvenile detention centers, and court settings.
• Prepared community-facing juvenile court materials using desktop publishing software and handled administrative support as needed.

• Handled intake information for missing-children cases and routed updates to the appropriate investigative agencies.
• Provided bilingual interpretation, crisis support, referrals, and reunification guidance to 125 victims and their Spanish-speaking families.
• Managed missing-child cases from assignment through recovery, maintaining contact with parents, police, and authorized service agencies.
• Updated and translated 125 case records weekly in the database so police and investigators could search current information.
• Drafted documents, reports, and child-care program materials supporting recovered children and prevention efforts.
• Trained volunteers and delivered peer support, empathy, and coping guidance to families navigating abduction, recovery, death, or abuse cases.
• Supported prevention and intervention program development by translating English literature into Spanish for public and media outreach.

• Supported 160 new employees monthly through onboarding, records collection, and new-hire follow-up.
• Scanned five hundred documents weekly into personnel files and entered supporting data into ERMS.
• Reduced document management costs by 10% per year by improving electronic access, security, and compliance.
• Drafted phone and email correspondence to verify new-hire information and correct employee records.
• Helped implement the new onboarding automated system during orientation and supported adoption across the HR team.
• Managed special projects for record management, document imaging, and electronic recordkeeping.
• Partnered with records program offices and business departments to keep information assets aligned with policy and privacy requirements.

• Managed $250000 in federal and grant funds by administering expenditures for community projects and public entities.
• Supported 5 community and infrastructure projects annually through administration and coordination with local partners.
• Coordinated with stockholders, bankers, lenders, and government officials to expand budget capacity for low-income communities.
• Prepared briefing materials on relationship strategies, policies, and central government matters.
• Delivered presentations to public and private sector audiences and participated in educational campaigns for Indigenous communities.
• Educated disadvantaged communities on organizing locally to improve living conditions and community outcomes.
• Aligned funding administration, public communication, and community education into one coordinated program-development function.

• Reconcile $1200000 in cash receipts monthly and route funds to the correct accounts.
• Process 15 vendor payments weekly while keeping account coding accurate and on schedule.
• Manage payable accounts for vendors and contractors, keeping invoices organized and payments current.
• Apply cash receipts to the proper funds and maintain clear records for daily reconciliation.
• Monitor vendor and contractor bills, prioritizing payment timing and follow-up to avoid delays.
• Support payroll processing and other department functions when needed, keeping finance operations moving smoothly.
• Strengthen accounting workflow through careful coordination across routine clerical and financial tasks.

• Communication Projects:
• Developed a Latin Outreach Problem-Solving Researched Proposal for a nonprofit organization and conducted personal interviews and research to devise a final recommendation with alternatives for targeting and raising awareness among Latino communities.
• Diversity Awareness Project conducted one-to-one interviews related to unconscious bias and ways to support diversity and inclusion in schools and the workplace. The project has been recommended for training purposes in the nonprofit field.
• Cross-Cultural Analysis Project “Missing Home,” project based on individual experiences lived as an immigrant who moved from a least developed country, immersed in a new culture, experienced family separation and reunification, and learned a new language. Analysis of personal socio-emotional and socio-cultural aspects was underlined.

• Quito, Ecuador (1985)
• U.S. Department of Justice (2015-2019)
• Government Policies and Practices, Equal Employee Opportunities, Diversity, and Inclusion (200+ hours)
• American Translator Association (2006-2008)
• Language Translation and Interpretation (500+ hours)
• National Center for Missing and Exploited Children (2004-2005)
• Victim and Family Support; Telecommunications Best Practices for Missing and Abducted Children; Customer Service (500+ hours)
• George Washington University (1996-1997):
• Computer Networking (300+ hours)
• Ecuadorian Government in Quito, Ecuador (1987-1990):
• Modern Government Administration and Government Practices, Human Relations, Policy Practice, and Customer Services (600+ hours)
• Honoree of [Honor Name]
• Dean's List [Semester and Year]
• Completed AP course in [Subject]
• Honor Roll [Semester and Year]

Seventy-two credits for an Associate Degree in International Business

• 3.5 GPA
• [Student Organization or Club Name] Member
• Honor Roll [Semester and Year]