Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nora Carranza-Reyes

Newark,CA

Summary

Highly organized and detail-oriented worker with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Aiming to use abilities and expertise to support the success of the team.

Overview

8
8
years of professional experience

Work History

Community Service Aide

Union City Police Department
07.2024 - Current
  • Communicated professionally with individuals from different ethnic and cultural backgrounds.
  • Drafted timetables and work programs.
  • Prepared weekly written and oral reports about community service programs.
  • Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
  • Gathered information and filed reports to resolve complaints.
  • Represented city at community and professional organizational meetings to answer questions and address concerns from local citizens and other personnel.
  • Publicized community services to maintain positive public relations with community members.
  • Promoted a positive image of the organization through excellent communication and interpersonal skills.

Retail Sales Consultant

AT&T
10.2018 - 04.2023
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
  • Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Developed strong relationships with clients, leading to repeat business and increased referrals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sales Cashier

Chick-Fil-A
08.2016 - 09.2018
  • Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve daily sales targets and deliver exceptional customer service.
  • Assisted in inventory management, conducting regular stock checks and replenishing merchandise as needed.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
  • Provided exceptional service through active listening skills, understanding customer preferences and requirements before making suggestions or processing purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Bachelor of Science (B.S.) in Criminal Justice -

California State University, East Bay
05.2022

High School Diploma -

Newark Memorial High School
06.2017

Certification in Business Professional Development -

Newark Memorial High School
06.2017

Skills

  • Researched and identified new technologies that could be used to enhance clients' operations
  • Provided advice and guidance to clients on a range of topics, including strategy development, process improvement, and organizational change
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales
  • Developed marketing campaigns to increase brand awareness and customer acquisition
  • Performed cashier duties in a high-volume retail environment, processing up to 100 transactions per shift
  • Knowledgeable in different areas of issues associated with customer service and other special duties as delegated by the management
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Operated cash registers, credit card machines, and other electronic equipment accurately and efficiently

Languages

Spanish
Native or Bilingual

Timeline

Community Service Aide

Union City Police Department
07.2024 - Current

Retail Sales Consultant

AT&T
10.2018 - 04.2023

Sales Cashier

Chick-Fil-A
08.2016 - 09.2018

Bachelor of Science (B.S.) in Criminal Justice -

California State University, East Bay

High School Diploma -

Newark Memorial High School

Certification in Business Professional Development -

Newark Memorial High School

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Nora Carranza-Reyes