Nora Dalal
Troy,MI
Summary
Detail-oriented administrative professional with strong skills in customer service, office management, and documentation. Proven ability to enhance operational efficiency and support effective communication.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Office Secretary
Pipeline Services LLC
Troy, MI
2018 - Current
- Coordinated schedules and appointments for management to enhance operational efficiency.
- performed administrative duties, including filing, faxing, and document management.
- Handled incoming calls, emails, and day-to-day office communication.
- Manage QuickBooks for billing, invoicing, and financial tracking.
- Supported overall office operations and workflow efficiency.
- Identified and corrected billing errors and discrepancies.
- Bank deposits and maintained accurate financial records.
- Managed incoming communications, ensuring timely responses and routing to appropriate departments.
- Maintained organized filing systems for documents, improving information retrieval processes.
Salon Manager/Master Stylist
The Hair Salon
Warren, MI
2004 - 01.2026
- Managed daily operations, ensuring efficient workflow and high service standards.
- Trained and mentored staff on salon procedures and customer service excellence.
- Implemented inventory management systems to track supplies and reduce waste.
- Oversaw scheduling, optimizing appointment bookings to maximize productivity.
- Developed marketing strategies to enhance client acquisition and retention rates.
- Provided excellent customer service and built strong client relationships.
- Managed cash and credit transactions accurately.
- Assisted in salon buildout, design, and setup.
- Contributed to a welcoming environment through professionalism and strong interpersonal skills.
Education
Oakland Community College
Royal Oak, MISkills
- Customer service
- File organization
- Filing
- Customer relations
- Critical thinking
- Documentation and recordkeeping
- Office management
- Data entry
- Computer skills
- Office administration
- Administrative support
Certification
- Licensed Realtor - 2023-Present
- Licensed Cosmetologist - 1996-Present
Languages
Arabic
Limited Working
Chaldean
Native or Bilingual
Timeline
Administrative Assistant/Office Secretary
Pipeline Services LLC
2018 - Current
Salon Manager/Master Stylist
The Hair Salon
2004 - 01.2026
Oakland Community College