Nora Diaz
Essex Property Trust
San Diego
1
Language
14
years of professional experience
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants’ rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Work History
COMMUNITY RELATIONS REPRESENTATIVE
4 Years 5 Months- Acted as the primary point of contact for residents, delivering exceptional customer service, resolving inquiries, and coordinating seamless move-in and move-out experiences.
- Managed resident communications, portfolio tasks, and service requests through Funnel CRM, ensuring accurate documentation and compliance with Fair Housing and company policies to support operational integrity.
- Collaborated with Community Management teams to streamline daily operations, facilitate resident events, and conduct audits, contributing to high resident satisfaction across multi-community portfolio.
LEASING AGENT
4 Years 10 Months- Cultivated strong relationships with residents through exemplary service and active engagement, enhancing resident satisfaction.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Resolved tenant conflicts through persuasive communication and in-depth knowledge of leasing agreements, fostering a harmonious community environment.
LEASING PROFESSIONAL
1 Year 6 Months- Delivered exemplary customer service to residents and prospects, trained office employees, and coordinated maintenance staff efforts.
- Engaged in lease renewal program including maintaining resident communication and signing process, and assisting with resident move-outs as necessary.
- Engaged in lease renewal program by maintaining resident communication and managing the signing process.
LEASING CONSULTANT
8 Months- Converted leads into residents through consistent follow-up with prospects and delivery of personalized tours, enhancing resident engagement.
- Maintained extensive product knowledge and awareness of competitive communities, enabling effective property sales and achievement of leasing goals.
- Managed property leasing processes, ensuring compliance with regulations and company policies.
- Developed strong relationships with prospective tenants through effective communication and personalized service.
- Conducted property tours, showcasing amenities and addressing tenant inquiries to enhance customer experience.
HUMAN SERVICES SPECIALIST
6 Months- Conducted personal interviews with clients to determine eligibility for health, financial, and medical aid.
- Evaluated client documentation and external resources to assess eligibility per laws and regulations.
- Maintained heavy case load and maintained records and files pertaining to clients' personal information in accordance to HIPAA regulations.
LEASING SPECIALIST
1 Year 7 Months- Guided students and parents through application, leasing, roommate, and moving-in processes, ensuring smooth transitions and satisfaction.
- Maintained up-to-date knowledge of policies, guidelines, and state and federal laws while organizing resident and prospect information for efficient access.
- Analyzed weekly leasing reports to identify occupancy trends and tracked effectiveness of advertising, promotions, and publications.
Education
Bachelor of Arts - Criminology And Justice Studies, Minor in Spanish
Skills
Yardi
Entrata
OneSite
Property management
Yieldstar
Lease optimization
Microsoft 365
LANGUAGES
Bilingual - Spanish
AWARDS
Verge Lease Up Top Leasing Consultant 2015-16 NET 110, 2017 Q2 June Monogram Residential Top Leasing Consultant, Top Leasing Consultant in 570+ property Seres-Regis Group, The Dinerstein Company $100K Club 2012-13 & 2014
Timeline
COMMUNITY RELATIONS REPRESENTATIVE
Essex Property Trust
03.2022 - CurrentRead More
LEASING AGENT
Pinnacle International Development
05.2017 - 03.2022Read More
LEASING PROFESSIONAL
Monogram Residential/Greystar
10.2015 - 04.2017Read More
LEASING CONSULTANT
Seres-Regis Group
01.2015 - 09.2015Read More
HUMAN SERVICES SPECIALIST
San Diego County Health And Human Services Agency
07.2014 - 01.2015Read More
LEASING SPECIALIST
The Dinerstein Companies
12.2012 - 07.2014Read More
California State University
Bachelor of Arts from Criminology And Justice Studies, Minor in Spanish
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