Nora Garcia
Visalia,CA
Summary
Results-driven Operations Manager with experience in streamlining processes and enhancing service delivery. Skilled in team leadership, decision-making, and staff development. Committed to driving operational efficiency and improving customer satisfaction through effective management strategies.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Receptionist/Assistant Manager
Kids 2 Dentist
02.2024 - Current
- Managed patient check-in and scheduling, ensuring smooth clinic operations.
- Assisted with dental record maintenance, enhancing accuracy and efficiency of documentation.
- Coordinated communication between patients and dental staff, improving service delivery.
- Supported inventory management for office supplies and dental materials to prevent shortages.
- Handled billing inquiries and payment processing, streamlining financial transactions.
- Trained new receptionist staff on office protocols and patient interaction techniques.
- Provided exceptional customer service, fostering positive relationships with patients and families.
- Increased repeat business through personalized guest interactions and exceptional service delivery.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated marketing campaigns across multiple channels to enhance brand visibility.
- Supported event planning efforts, contributing to successful execution of promotional activities.
Nellyspot
Operations Manager
11.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed and implemented effective merchandising strategies to enhance product visibility and sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service /Sales Agent
Allstate
01.2021 - 09.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted clients with policy selection, effectively matching needs to suitable coverage options.
- Utilized CRM software to track customer interactions, ensuring accurate documentation and follow-ups.
- Developed streamlined processes for handling claims inquiries, improving response times and customer satisfaction.
- Maintained a high level of product knowledge, staying up-to-date on company offerings, promotions, and policies.
- Actively participated in weekly team meetings, contributing valuable insights and recommendations for process improvements.
Resturant Manager
Dennys Restaurant
09.2012 - 07.2018
- Oversaw daily restaurant operations, ensuring smooth service and customer satisfaction.
- Trained and mentored staff on best practices and operational standards.
- Managed inventory control, optimizing stock levels and minimizing waste.
- Implemented cost-saving measures, enhancing overall profitability of the restaurant.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Conducted performance evaluations, providing feedback to improve team efficiency.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
High School Diploma -
High School Diploma -
Tule Lake High School
Tulelake, CA06-1999
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Workload management
- Operations management
- Retail operations management
- Project management abilities
- Meeting facilitation
- Google drive
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Assistant Manager
Kids 2 Dentist
02.2024 - Current
Customer Service /Sales Agent
Allstate
01.2021 - 09.2023
Nellyspot
Operations Manager
11.2018 - Current
Resturant Manager
Dennys Restaurant
09.2012 - 07.2018
High School Diploma -
High School Diploma -
Tule Lake High School