Summary
Overview
Work History
Education
Skills
Timeline
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Kassandra Lopez

Lawton

Summary

Dynamic and results-driven professional with extensive experience at Nail Maxx & Spa, excelling in customer service and schedule management. Proven ability to enhance client satisfaction and retention through effective communication and problem resolution. Skilled in office organization and multitasking, ensuring a welcoming environment while maintaining accurate records and payment collections.

Overview

6
6
years of professional experience

Work History

Receptionist/Assistant Manager

Nail Maxx & Spa
04.2019 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Coordinating and managing the staff's daily schedule.
  • Resolved customer problems and complaints.
  • Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
  • Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected Type payments, processed transactions and updated relevant records.
  • Organized team-building activities.
  • Excel in effective and positive communication.

Education

Criminal Justice - Pre Law

Cameron University
Lawton, OK

High School Diploma -

South Kitsap High School
Port Orchard, WA
05.2013

Skills

  • Schedule management
  • Greeting and seating clients
  • Office organization
  • Customer service
  • Visitor and customer relations
  • Appointment scheduling
  • Reception area maintenance
  • Ability to multitask

Timeline

Receptionist/Assistant Manager

Nail Maxx & Spa
04.2019 - Current

Criminal Justice - Pre Law

Cameron University

High School Diploma -

South Kitsap High School

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