Nora Garza
Edinburg,TX
Summary
Dynamic delivery driver with a clean driving record and strong problem-solving skills, recognized for optimizing routes at Uniuni to enhance customer satisfaction. Proven ability to manage time effectively and ensure timely deliveries, contributing to a seamless logistics operation. Committed to maintaining high standards of safety and service excellence.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Uniuni
McAllen, TX
10.2025 - 01.2026
- Navigated delivery routes efficiently to ensure timely package arrivals.
- Maintained vehicle cleanliness and performed routine inspections to enhance safety.
- Loaded and unloaded packages accurately to prevent damage during transit.
- Utilized GPS technology for route planning and navigation efficiency.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Owner/operation Manager
Taurus Transport
Alamo Tx
10.2018 - 12.2025
- Oversaw daily operations, ensuring efficient transport and logistics management.
- Implemented cost-control measures, optimizing operational expenses and resources.
- Coordinated fleet maintenance schedules to ensure vehicle reliability and compliance.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Manager
Bealls
McAllen, TX
01.2018 - 05.2020
- Developed training programs to upskill team members and improve workforce performance.
- Established key performance indicators to measure success and guide future strategy development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recieved merchandise/scanned in merchandise
- Worked on e-commerce
- Sales
- Customer support
- Setting up displays /organizing
Sales Associate
Bealls
McAllen, TX
06.2014 - 01.2018
- Exceeded sales targets through effective product knowledge and customer engagement.
- Trained and mentored new associates on product offerings and sales techniques.
- Managed inventory levels, ensuring accurate stock availability for customers.
- Developed strong customer relationships, resulting in repeat business and referrals.
- Implemented promotional displays to enhance product visibility and drive sales.
- Collaborated with team members to achieve monthly sales goals efficiently.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Psja North High School
Pharr, TX05.2013
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- GPS navigation
- Safe driving record
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Delivery scheduling
- Stocking and inventory
- Shipping and packaging
- Cargo handling
- Inventory management
- Shopping orders
- Sales strategy development
- Multitasking and organization
- Adaptability and flexibility
- Clear communication
- Verbal and written communication
- Customer interaction
Timeline
Delivery Driver
Uniuni
10.2025 - 01.2026
Owner/operation Manager
Taurus Transport
10.2018 - 12.2025
Manager
Bealls
01.2018 - 05.2020
Sales Associate
Bealls
06.2014 - 01.2018
High School Diploma -
Psja North High School