Nora Jones

Work History

Bilingual Case Manager

Greater Nashua Mental Health Center

Nashua , NH

2023.03 - Current

Providing direct support, education, referral, and outreach to a caseload of both English and Spanish-speaking adults, providing services to empower clients to lead a full and satisfying life. Communicating with legal services providers, social services agencies, and local judicial systems regarding cases. Coordinating support services and optimizing communication between healthcare workers and patients. Reviewing treatment plans for individual goals and healthcare standards. Using knowledge of crisis intervention techniques and supportive problem-solving. Encouraging and motivating clients to develop new coping skills and techniques to drive behavior modification. Maintaining and developing community relationships to find fast solutions.

Pharmacy Technician Trainee

CVS Health

2021.06 - 2023.03

Provided excellent customer service to patients, shoppers, suppliers, and other store visitors, builded resilience while multi-tasking various activities, and leveraging my organizational and administrative skills to be a valuable asset to the company! Built and maintained relationships with upper management to drive team success

Junior Specialist E-Commerce

TOM TAILOR GROUP/BONITA

Hamburg , Germany

2018.11 - 2020.11

Utilized my journalism and organizational skills to contribute Newsletter articles, and to daily distribute the content to a large audience
Leveraged my creative skills to create content for the store website, help with SEO to improve traffic on the website, and collect statistics for management analysis
Gained the trust of senior leadership and became the main point of contact for agencies, graphic designers, and photography events after the manager transitioned out of the department
Used my creative skills to manage product displays for the e-shop
Provided guidance to agency members
Balanced competing priorities through deliberate project and time management practices
Participated in ongoing training and compliance activities
Exercised versatility in fast-paced, agile work environments
Interacted with customers via telephone and e-mail

Social Media & PR Manager

Bijou Brigitte Modische Accessories AG

Hamburg , Germany

2018.04 - 2018.10

Used creativity in directing photography sessions of jewelry products to tell a compelling story
Utilized my writing skills to create attractive social media posts on Facebook, Instagram, and Pinterest
Collected social media statistics for analysis
Managed several facets of special events with social media influencers to enhance the company’s brand image

Working Student

MSP AG

Hamburg , Germany

2017.09 - 2018.03

Introduced, initiated, and owned the complete process to execute an employee survey for the company, to improve employee engagement and employee satisfaction
Leveraged my writing skills to write articles for the company newsletter
Participated in market analysis based on statistics, and research on the competition
Performed daily administrative tasks thereby adding to my organizational skills

Corporate Relations Intern

Diageo Germany GmbH

Hamburg , Germany

2017.03 - 2017.08

Assisted the Corporate Relations Manager with executing several campaigns related to demonstrating the social and corporate responsibility of the company
Utilized my multi-linguistic skills to help with translation from the German language to English
Assisted in the organization of high-profile social events
Collaborated with agencies to ensure successful social responsibility campaigns
Independently supervised projects to promote employee wellness, such as "Virgin Pulse Global Challenge"
Assisted the Corporate Relations Manager with the creation of presentations
Leveraged my creativity to assist with the creation of content for the company website
Assisted the HR department with several tasks such as verification of employment certificates
Independently collected ideas for the marketing department, such as for "Smirnoff Peppermint Twist"
Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.

Working Student

NDR television

Hamburg , Germany

2015.08 - 2017.02

Served celebrity guests who were invited to the program "DAS!" And "Mein Nachmittag"
Supervised moderators Inka Schneider, Bettina Tietjen, and Hinnerk Baumgarten. Ensured all equipment, including teleprompters and other backstage technologies, were fully functional.
Researched and responded to viewers’ requests (via telephone, e-mail, and mail): Contacting editors-in-chief, moderators, and editors
Created program DVDs and ensured these were available timely to viewers, program editors, and managers

Au Pair

Cultural Care, Au Pair

Boston And Los Angeles , MA And CA

2012.09 - 2014.05

Hosted as an Au Pair to share my home country's culture and language, help children develop a global perspective, and establish trust while providing childcare services to children between three months and 13 years, including homework assistance, enforcing rules and discipline, while mentoring the youngsters

Summary

Overview

Work History

Bilingual Case Manager

Pharmacy Technician Trainee

Junior Specialist E-Commerce

Social Media & PR Manager

Working Student

Corporate Relations Intern

Working Student

Au Pair

Education

Bachelor of Arts - Cultural Journalism

4- credit course in: Psychology/Close Relationships -

Skills

Languages

Timeline

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