Nora Kleis
Mukwonago
Summary
Professional in customer service and knowing how to work well with others. Skilled with public speaking and performance as well as smaller settings. Participated in a lot of volunteer activities through my involvement with music.
Overview
4
4
years of professional experience
Work History
Waitress
Boneyard Pub & Grille
Mukwonago, WI
07.2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on restaurant procedures and menu items.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to accommodate special dietary requests and preferences.
- Utilized POS system for accurate order processing and payment handling.
- Maintained cleanliness of dining area, contributing to overall positive guest experience.
Dining Room Attendant
Chef Jack's Catering
Waukesha, WI
03.2022 - Current
- Managed dining room setup and teardown, ensuring optimal layout for guest experience.
- Assisted in serving food and beverages, maintaining high service standards and guest satisfaction.
- Coordinated with kitchen staff to ensure timely delivery of orders during peak hours.
- Trained new team members on service protocols and best practices for efficiency.
- Provided attentive service and proactively assessed guest needs.
- Resolved guest inquiries and complaints promptly, contributing to positive dining experiences.
Cashier
Alpine Valley Ski Resort
East Troy, WI
12.2024 - 03.2026
- seasonal position at the ski lounge
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Assisted customers with product inquiries and provided recommendations to enhance their experience.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
- Trained new cashiers on operational procedures and customer service protocols to ensure consistency.
Education
High School Diploma -
Mukwonago High School
Mukwonago, WI06.2026
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Decision-making
- Complex Problem-solving
Accomplishments
I started a new program at my highschool where instead of doing dual enrollment with my college and highschool, I went to college full time my senior year and also took college courses over winter break and the summers leading up to my junior and senior year on top of AP classes before I switched to college full time. I've been consistently working two or more jobs since I've turned 14 and also made sure to stay involved and on top of school.
Timeline
Cashier
Alpine Valley Ski Resort
12.2024 - 03.2026
Waitress
Boneyard Pub & Grille
07.2023 - Current
Dining Room Attendant
Chef Jack's Catering
03.2022 - Current
High School Diploma -
Mukwonago High School