Nora Milan
Dallas
Summary
Dynamic Sales Associate with proven management experience, recognized for high productivity and swift task execution. Core competencies include accurate cash handling, exceptional customer service, and effective problem-solving abilities. Strong communication and teamwork skills enhance customer interactions, ensuring seamless transactions and positive experiences. A dependable team player dedicated to optimizing front-end operations and exceeding customer expectations.
Overview
2
2
years of professional experience
Work History
Cashier
Forever 21
Dallas
10.2024 - Current
- Greeting customers, helping them check out their items, letting them know about current sales and markdowns
- Getting customers to sign up for our forever 21 credit cards along with giving them the discount for signing up
- Helping customers process their shein and forever 21 returns
- Cleaning up Cashwrap along with making sure unwanted clothes are put back in their areas
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered phone calls to assist customers with questions and orders.
Assistant Manager
Spencer's Spirit Halloween
Dallas
08.2024 - 11.2024
- Helping to get donations for the children's hospital.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned work and monitored performance of project personnel.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted with customer requests and answered questions to improve satisfaction.
- Handled cash register transactions accurately and efficiently.
Stocking Associate
Burlington
Dallas
01.2024 - 09.2024
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Broke down and discarded empty packaging and boxes after stocking products.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Stamped price tags on merchandise, referring to official price lists.
Cashier/Host/Server
Norma’s Cafe
Dallas
07.2023 - 08.2024
- Seating customers, packing to-go orders, serving the customers, and helping them pay out their tables
Cashier
Spencer's Spirit Halloween
Dallas
09.2023 - 11.2023
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered phone calls to assist customers with questions and orders.
- Worked closely with front-end staff to assist customers.
- Built and maintained productive relationships with employees.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Emmett J. Conrad
Dallas, Tx05.2023
Associate's Degree - Health Science
Dallas Richland College
Dallas, Tx05.2023
Skills
- Employee training
- Cash handling
- Time management
- Communication skills
- Shift management
- Merchandise restocking
- Retail merchandising
- Cash drawer balancing
- Customer assistance
- Product restocking
- Refunds and exchanges
- Attention to detail
- Conflict resolution
Languages
Fluent in both English and Spanish
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Cashier
Forever 21
10.2024 - Current
Assistant Manager
Spencer's Spirit Halloween
08.2024 - 11.2024
Stocking Associate
Burlington
01.2024 - 09.2024
Cashier
Spencer's Spirit Halloween
09.2023 - 11.2023
Cashier/Host/Server
Norma’s Cafe
07.2023 - 08.2024
High School Diploma -
Emmett J. Conrad
Associate's Degree - Health Science
Dallas Richland College
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