NORA PABON
Port Saint Lucie,FL
Summary
Dedicated customer service professional with expertise in communication strategies, bilingual support, and high call volume management. Committed to enhancing customer satisfaction and building strong relationships.
Overview
6
6
years of professional experience
Work History
Supervisor
C & W Services
Palm Beach Gardens, Florida
02.2025 - 12.2026
- Conducted regular inspections of facilities to ensure compliance with cleanliness standards.
- Managed inventory levels to maintain adequate supplies for efficient cleaning operations.
- Trained new employees on cleaning techniques and equipment to enhance operational readiness.
Receptionist
Soma Health
Port Saint Lucie, Florida
03.2023 - 11.2025
- Welcomed visitors at reception, offering guidance and support.
- Answered incoming calls, took messages, and directed calls to appropriate departments, ensuring efficient communication flow.
- Coordinated appointment schedules for clients, ensuring timely bookings.
- Updated and recorded customer or client information, maintaining accurate accounts for improved service delivery.
- Processed payments and updated accounts to accurately reflect balance changes, contributing to reliable financial records.
- Organized daily incoming mail and promptly delivered it to appropriate staff.
Customer Service Representative
Safebound Logistics
Palm Beach, Florida
01.2021 - 07.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
- Answered incoming calls, delivering professional and knowledgeable service to enhance customer relationships.
- Resolved customer inquiries and issues efficiently, contributing to positive customer experiences.
- Provided product information and support to enhance customer satisfaction.
- Managed high call volumes while maintaining quality service standards.
- Conducted follow-up calls to confirm customer satisfaction and foster retention.
- Collaborated with team members to streamline call handling processes.
- Escalated complex issues to appropriate departments for resolution.
Education
GED -
Department Of Education
Puerto Rico04-1994
Skills
- Operational oversight
- Inventory management
- Schedule coordination
- Employee training
- Customer relationship management
- Customer service
- Bilingual communication
- Communication strategies
Languages
Spanish
Professional
English
Professional
Timeline
Supervisor
C & W Services
02.2025 - 12.2026
Receptionist
Soma Health
03.2023 - 11.2025
Customer Service Representative
Safebound Logistics
01.2021 - 07.2023
GED -
Department Of Education