Nora Sanchez-Chumbley
Bettendorf,IA
Summary
Experienced with building and maintaining client relationships to drive insurance sales. Utilizes effective communication and negotiation skills to tailor insurance solutions to individual client needs. Track record of consistently achieving sales targets and enhancing client satisfaction through personalized service.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Food Service Clerk
Hy-Vee, Inc.
Bettendorf, IA
09.2019 - Current
- Stocked shelves with products to ensure availability and enhance customer experience. Connect with customers and provide guidance on location of products. Handled monetary transactions accurately at the point of sale.. Manage expiration of products. Maintained clean floors by sweeping, mopping, and sanitizing regularly. and prevent accidents. Assist with opening and closing duties, including cleaning, restocking, and equipment maintenance. Prepared food displays according to quality standards to attract customers and promote sales. Work collaboratively with team members to meet production goals during busy sales periods. Monitor food freshness and minimize waste through proper inventory rotation (FIFO).
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of food service areas, ensuring compliance with health regulations.
- Processed customer transactions efficiently, utilizing point-of-sale systems to minimize wait times.
Sales Specialist
American Family Insurance
Davenport, IA
07.2023 - 03.2026
- Achieved and exceeded monthly sales goals by identifying client needs and recommending customized personal insurance solutions tailored to individual circumstances. Generate new business through prospecting, referrals, lead follow-up, networking, and community outreach. Consult with clients to assess risk and recommend appropriate auto, home, renters, life, and umbrella insurance products. Prepare accurate insurance quotes, process policy applications, renewals, endorsements, and policy changes in compliance with company guidelines. Built and maintained long-term client relationships through exceptional customer service and proactive communication, enhancing client loyalty and retention. Resolve customer inquiries and policy concerns efficiently, resulting in high customer satisfaction and client retention. Maintain accurate client records, sales activities, and pipeline management using CRM and agency management systems. Collaborated with agency staff to identify cross-selling and upselling opportunities, contributing to revenue growth and enhanced client portfolios. Ensure compliance with state insurance regulations, underwriting requirements, and company policies. Analyze customer coverage needs and present value-based solutions to protect clients' assets and financial goals.
- Developed and implemented effective sales strategies to enhance customer engagement and drive policy sales.
- Analyzed client needs and provided tailored insurance solutions, increasing overall customer satisfaction.
- Conducted regular training sessions for new team members on product offerings and sales techniques.
Assistant Manager
Barrel House
Davenport, IA
04.2022 - 07.2023
- Supervised and motivated front-of-house staff to ensure exceptional guest experiences during high-volume shifts. Assisted the General Manager with daily restaurant operations, scheduling, and shift execution. Trained, coached, and onboarded new team members on company standards, POS systems, and customer service expectations. Delegated tasks effectively while maintaining productivity and team accountability. Resolved guest concerns promptly and professionally, enhancing customer satisfaction. Maintained 100% compliance with food safety regulations. Ensured compliance with food safety, sanitation, and health regulations. Monitored inventory levels and assisted with food, beverage, and liquor ordering. Oversaw cash handling procedures, register balancing, and end-of-day closing reports. Coordinated communication between front-of-house and kitchen staff, streamlining service efficiency. Maintained quality standards by monitoring food presentation, order accuracy, and service times. Assisted with employee performance coaching and helped foster a positive team culture. Supported restaurant sales goals by promoting specials and upselling menu items, increasing guest loyalty. Managed opening and closing procedures while ensuring all operational checklists were completed accurately. Led by example in delivering Barrel House's guest service standards and collaborative team culture.
- Supervised daily operations, ensuring adherence to quality standards and operational efficiency.
- Trained and mentored team members on best practices and customer service protocols.
- Developed and implemented strategies to enhance customer engagement and satisfaction levels.
Assistant Coach
Happy Joes
Davenport, IA
02.2021 - 04.2022
- Hired, trained, and developed new employees. Inspected equipment and cold-food storage containers daily, to perform corrective actions. Maintained 100% compliance with food safety regulations. Managed product ordering and inventory counts to maintain stock levels and reduce waste. Minimized food costs through portion control. Controlled labor dollars by writing sensible employee schedules and cutting unnecessary employees. Facilitated financial transactions securely. Engaged with guests to build relationships, increasing customer loyalty and enhancing store guest counts. Improved drive thru times. Improved Guest Satisfaction Scores. Hired and trained staff members. Documented employee behaviors and provided leadership. Delegated chores and responsibilities to maintain facility cleanliness. Recorded invoices into accounting system. Managed payroll calculations and distributions. Performed employee reviews. Performed terminations. Ensured corporate, FDA, and OSHA regulatory compliance and completed documentation. Guide and direct sentient employees into constructive functions; exude leadership and promote self-accountability. Guest and staff retention.
- Collaborated with head coach to develop and implement training programs for athletes.
- Mentored junior coaches, enhancing their skills in player development and strategic planning.
- Analyzed player performance metrics to inform coaching strategies and improve team outcomes.
Shift Supervisor
Burger King
Davenport, IA
12.2019 - 07.2021
- Hired, trained, and developed new employees to enhance team effectiveness. Promoted restaurant via social media and engaged in community events through coupon programs, increasing local visibility. Handled cash and financial exchanges. Resolving guest issues. Suggested modifications to menu items or preparation changes. Maintained 100% compliance with food safety regulations. Maintained corporate, FDA, and OSHA regulatory compliance and completed required documentation. Guided and directed sentient employees into constructive functions; exuded leadership and promoted self-accountability. Implemented strategies for retaining guests and staff.
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members on customer service standards and operational procedures.
- Streamlined inventory management processes, reducing waste and improving supply efficiency.
McDonalds Manager
McDonald's
Des Moines, IA
08.2017 - 07.2019
- Provided weekly schedules for 26 employees. Inspected equipment and cold-food storage containers daily, to perform corrective actions. Managed product ordering and inventory counts. Minimized food cost through portion control. Ensured 100% compliance with food safety regulations, safeguarding customer health and store reputation. Controlled labor dollars by writing sensible employee schedules and cutting unnecessary employees. Managed cash and credit transactions effectively. Connected with guests and developed regulars thus enhancing store guest counts. Streamlined drive-thru operations, enhancing speed of service and customer satisfaction. Improved Guest Satisfaction Scores. Recruited and trained staff members, fostering a skilled team to deliver quality service. Documented employee behaviors and provided leadership. Distributed cleaning responsibilities among staff members. Entered invoice data into financial system. Processed employee payroll on a timely basis. Performed employee reviews. Performed terminations.
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Trained and mentored team members, fostering a culture of collaboration and excellence.
- Implemented operational efficiencies, reducing waste and optimizing inventory management processes.
Education
No Degree - Management
DMACC
Des Moines, IAHigh School Diploma -
North High School
Des Moines, IA05.2012
Skills
- Customer Service
- Sales Training
- Sales Strategy
- Sales Reporting
- Sales Analytics
- Sales Forecasting
- Client Retention
- Objection Handling
- Consultative Selling
- Value Selling
- Product Knowledge
- Team Leadership
- Staff Training & Development
- Employee Coaching
- Negotiation Techniques
- Market Analysis
- Market Research
- CRM Management
- Customer Relationship Management (CRM)
- Microsoft Office
- POS systems
- Scheduling Software
- Inventory Software
- Payroll Systems
- Scheduling
Certification
- ServSafe - Expired Jan 2023
- Property Casualty License IA & IL
Timeline
Sales Specialist
American Family Insurance
07.2023 - 03.2026
Assistant Manager
Barrel House
04.2022 - 07.2023
Assistant Coach
Happy Joes
02.2021 - 04.2022
Shift Supervisor
Burger King
12.2019 - 07.2021
Food Service Clerk
Hy-Vee, Inc.
09.2019 - Current
McDonalds Manager
McDonald's
08.2017 - 07.2019
No Degree - Management
DMACC
High School Diploma -
North High School