Nora Torres

• Input 200 to 300 monthly credit applications for all Business Units within Equipment Finance Division into origination system with high accuracy
• Review and clear pre-credit exceptions on applications in a timely manner by obtaining additional information Sales or other sources.
• Effectively managed multiple priorities while maintaining focus on delivering exceptional results for clients and the organization.
• Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
• Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.

• Managed 5 to 8 closing daily, effectively managed incoming calls, emails, and faxes per day from customers. Increased efficiency in closing process by implementing electronic document management system for easier access to important files
• Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
• Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
• Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
• Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.

• Responsible for Title Commitment and Identifying any and all issues which will prevent insurable title.
• Strong organizational skills, accuracy and thoroughness, good
  written communication and presentation skills.
• Analyzed performance metrics to identify areas of improvement, driving continuous process enhancements for resolution team.
• Established clear goals and expectations for team members,
  fostering results-driven work environment.
• Mentored junior team members, providing guidance on best
  practices and approaches to problem-solving in complex situations.
• Responsible for default services on a National Level including pre and post foreclosure, REO and Deed in Lieu.

Responsible for the title and closing operations for default services on a National Level including pre and post foreclosure, REO and Deed in Lieu.
• Direct management of multiple teams supporting default curative, escrow closings and post- closing.
• Established processes and workflows to support title curative and closing production emphasizing on improved performance, reduced timelines and increased overall efficiencies.
• Recruited, developed and trained operation managers, title, curative, closing specialists and associates. Specialized in empowerment and building highly productive teams.
• Managed Client Service Level Agreement performance to obtain positive scorecards.
• Prepared weekly reporting, scorecard reviews and weekly reconciliation. Established daily/weekly goals to drive production and overall performance.
• Participating in weekly calls with clients, internal teams and vendors to reduce turn times and address escalated complex issues.
• Managed Communications with clients and vendors for escalated items