Norah Brooker
Oak Park,IL
Summary
Passionate learner, ready to gain hands on experience in the field. Experienece as Shift lead and Extended Day Supervisor with experience training staff, managing daily operations, and resolving service issues. Strong in communication, adaptability, and safety compliance.
Overview
3
3
years of professional experience
Work History
Shift Lead
Addis Cafe
Oak Park, IL
07.2024 - 08.2026
- Trained baristas on drink preparation, service standards, and opening procedures
- Coached and trained employees, overseeing daily assignments to streamline operations
- Delegated tasks to employees and monitored activities and task completion
- Managed store operations during the boss's absence
- Addressed customer concerns and resolved service issues during peak hours to ensure satisfaction
- Managed inventory, restocked supplies during emergencies, and sourced local purchases to maintain fully stocked café
- Enforced sanitation standards and cleaned workstations, equipment, and guest spaces
- Obtained Food Handler Certification to ensure safe food preparation practices
Extended Day Supervisor
Ascension School (Archdiocese of Chicago)
Oak Park, IL
08.2023 - 12.2025
- Supervised student activities in classrooms daily activities of students in the school environment
- Completed online Virtus training, ensuring a safe space for all students and staff
- Coordinated schedules and events to facilitate effective daily operations
- Trained new staff and manager to enhance team readiness and support
- Managed classroom behavior to promote a positive, respectful atmosphere
- Tutored students and provided homework assistance to improve academic understanding
- Communicated with parents regarding students' needs
Education
Associate of Arts - General Studies
Triton College
River Grove, IL05-2026
Skills
- Staff training and development
- Problem-solving and adaptability
- Policy and safety compliance
- Professional communication
- Ecological Restoration
- Data collection
- Lab analysis
- Inventory management
Timeline
Shift Lead
Addis Cafe
07.2024 - 08.2026
Extended Day Supervisor
Ascension School (Archdiocese of Chicago)
08.2023 - 12.2025
Associate of Arts - General Studies
Triton College