Norah Caldwell
Minneapolis,MN
Summary
Focused customer service representative professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 20+ years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Team Coordinator Lead
Fairview Health Services
Minneapolis, MN
02.2021 - Current
- Pediatric Scheduling
- Resident Scheduling and Calendar Maintenance
- Maintain Multiple Provider Schedules
- Schedule "scrubbing"
- Incoming and Outgoing Call Handling for Multiple Clinics
- EPIC Systems
- Handling the Completion of Forms and Paperwork
- Training
- Mentorship
Clinic Coordinator
MPhysicians
Minneapolis, MN
09.2019 - 02.2021
- Coordinated patient scheduling, check-in and check-out.
- Worked in an electronic health record (EPIC)
- Oncology Scheduling
- Managed multiple providers for scheduling
- Insurance Verification
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Answered phone calls and messages for multiple-physician medical facility, scheduling appointments and handling patient inquiries.
Full Service Shopper
Instacart
Minneapolis, Minnesota
01.2018 - 09.2019
- Shopping for Groceries
- Delivering Groceries
Visitor Assistant And Box Office Lead
Minnesota Children's Museum
St Paul, MN
05.2017 - 09.2019
- Admission sales, Membership Sales and "Funstigating" with children
- Training
- Voids and Refunds
- Mentoring
- Group Facilitation
- Dealing with difficult Customers
Crew Member And Administrative Assistant
AMC Theaters
Edina, MN
11.2009 - 04.2017
- Box Office Sales, Concessionist, Usher
- Assisted the General Manager, Senior Manager, managers and supervisors with paperwork. Accounted for missing or unbalanced close sheets, reconciled monthly reimbursement paperwork, rechecked every close sheet, corrected errors and got proper signatures, other duties as described by my manager
Target VISA Chargeback And Arbitration Specialist
Target Corporation
Minneapolis, MN
11.1999 - 05.2008
- VISA Customer Service representative
- Overnight CMS VISA Customer Service Representative
- Customer Service Representative
- E-Credit and Emerging Technologies (within Marketing)
- UAT testing Target VISA Account Management Website and Guest First
- UAT testing for Target’s participation in the Verified by VISA program
Education
Bachelor of Arts - Native Studies
University Of Minnesota - Twin Cities
Minneapolis, MN1998
Emergency Medical Technology
Hennepin Technical College
Minneapolis, MN1996
Skills
- Team Player
- Self Motivated
- Stellar customer service skills
- Learns carefully and quickly
- Fluent with both Apple and PC computers Including Microsoft Office and several different proprietary systems from previous employment
- Epic Systems
- Excellent organization, written and oral communication skills
- Consistently successful seller, suggestive seller and up seller
- Cleans and unclogs toilets
- Makes awesome ICEES!
- Website Design
Accomplishments
- Awarded AMC’s Associate of the Month. Twice
- Developed the concept for Target’s pop-up gift card
- Target’s E’s of Excellence Award
- Target’s Sign of the Times Award
- Facilitator for Women For Sobriety
- Past area coordinator for Women For Sobriety
- Mentoring - Employees at Minnesota Children's Museum, A Target Employee and A Student at the University of Silesia in Katowice Poland
- Reading Tutor
- Aromatherapy Workshops
- Watchful Companion at the University of Minnesota Hospitals and Clinics
Certification
Certified Clinical Aromatherapy Practitioner - University of Minnesota School of Nursing and RJ Buckle and Associates - 2002
Timeline
Team Coordinator Lead
Fairview Health Services
02.2021 - Current
Clinic Coordinator
MPhysicians
09.2019 - 02.2021
Full Service Shopper
Instacart
01.2018 - 09.2019
Visitor Assistant And Box Office Lead
Minnesota Children's Museum
05.2017 - 09.2019
Crew Member And Administrative Assistant
AMC Theaters
11.2009 - 04.2017
Target VISA Chargeback And Arbitration Specialist
Target Corporation
11.1999 - 05.2008
Bachelor of Arts - Native Studies
University Of Minnesota - Twin Cities
Emergency Medical Technology
Hennepin Technical College