Norah Hass
Aurora,Illinois
Summary
Driven professional with a proven track record at Central Dupage Hospital, enhancing patient safety through critical thinking and a continuous learning mindset. Excelled in documentation accuracy and healthcare regulations, significantly improving communication within healthcare teams. Demonstrated exceptional customer service and conflict resolution skills, ensuring patient and customer satisfaction. Aspiring future nurse ready to provide compassionate and respectful care to patients. Possesses excellent team collaboration and communication skills. Committed to offering quality patient experiences.
Overview
3
3
years of professional experience
Work History
Patient Safety Technicion
Central DuPage Hospital
12.2023 - 08.2024
- Participated in ongoing professional development opportunities to stay current on best practices related to patient safety, enhancing overall job performance.
- Performed routine safety checks on patient rooms.
- Improved communication between healthcare team members by accurately documenting patient observations and reporting concerns promptly.
- Ensured confidentiality of sensitive patient information by following HIPAA guidelines when sharing updates with authorized personnel only.
- Guided, reassured, and assisted patients with different needs such as ordering food or helping them to the bathroom
- Worked as a helping hand in the ED, walking patients and their families to their rooms.
Cashier/Crew Member
Red Mango
03.2021 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized products
- Resolved customer complaints professionally
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
University of Iowa
Iowa City05.2027
Skills
- Critical thinking abilities
- Continuous learning mindset
- Documentation accuracy
- Healthcare regulations knowledge
- Patient Safety
- Decision-Making
- Customer Service
- Conflict resolution techniques
Timeline
Patient Safety Technicion
Central DuPage Hospital
12.2023 - 08.2024
Cashier/Crew Member
Red Mango
03.2021 - 08.2023
High School Diploma -
University of Iowa
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