Norah Morgan
Boone,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure server position. Ready to help team members achieve company goals. Friendly service worker with exceptional customer service teamwork skills. Prepared to keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
4
4
years of professional experience
Work History
Bartender
Primal Brewery
06.2024 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Hostess/Server
Duckworth's Grill And Taphouse
12.2020 - 01.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience..
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Bachelor of Science - Public Health
Appalachian State University
Boone, NC05.2025
High School Diploma -
William Amos Hough High School
Cornelius, NC06.2021
Skills
- Strong multitasking
- Customer Service
- Beer and wine knowledge
- Highly reliable
- Cleanliness and hygiene
- Food Running
- Aloha POS
- Fast Learner
- Calm and Composed
- Ability to Lift 30 Pounds
- Team player attitude
- Patience and Tolerance
Timeline
Bartender
Primal Brewery
06.2024 - 08.2024
Hostess/Server
Duckworth's Grill And Taphouse
12.2020 - 01.2024
Bachelor of Science - Public Health
Appalachian State University
High School Diploma -
William Amos Hough High School
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