Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Norailys Martinez Pena

Norailys Martinez Pena

Miami,FL

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Costume Service Representative

Caley Insurance
Hialeah, Florida
04.2025 - Current
  • Assisted clients with policy inquiries and claims processing.
  • Provided clear explanations of insurance products and services.
  • Managed client communications through phone and email interactions.

Costume Service Representative

UniVista Insurance
Hialeah, FL
12.2023 - Current
  • Assisted clients with insurance inquiries and policy updates.
  • Processed claims efficiently while ensuring compliance with company guidelines.
  • Developed strong relationships with clients to enhance customer satisfaction.

Education

Computer Business Applications

South Florida Institute of Tecnology
05.2023 - 10.2025

Master of Science -

Universidad De Camagüey
Camaguey , Cuba

Skills

  • Customer service
  • Effective communication
  • Relationship management
  • Claims processing

Languages

Spanish
Professional

Certification

  • Licencia 214 Life Insurance and Annuity (2023)
  • Licencia 440 Costume Service Representative (2023)
  • Licencia de Conducción

Timeline

Costume Service Representative

Caley Insurance
04.2025 - Current

Costume Service Representative

UniVista Insurance
12.2023 - Current

Computer Business Applications

South Florida Institute of Tecnology
05.2023 - 10.2025

Master of Science -

Universidad De Camagüey

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