Noralim Hernandez
Bronx,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a position that will utilize my customer service skills that focus on customer service satisfaction to build a healthier and more sustainable business–customer relations.
Overview
3
3
years of professional experience
Work History
Office Secretary
Prestige Car Service
05.2022 - Current
- Maintain payroll information by calculating, collecting, and entering data.
- Create and update physical records and digital files of over 150 drivers to maintain current, accurate, and compliant documentation.
- Respond to inquiries from callers seeking information.
- Provide clerical support to company employees by copying, faxing, and filing documents.
Taxi Dispatcher
Prestige Car Service
06.2021 - 03.2024
- Facilitate communications between customers and field personnel to answer questions or resolve concerns.
- Manage on average 50 calls per hour servicing people
- Utilize Limosys to enter customer orders and receipts.
- Maintain professional relationship with customers and drivers to increase trust, reliability, and rapport.
- Analyze customer feedback and provided solutions to improve customer service.
- Manage conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
Administrative Assistant
DocGo
07.2023 - 01.2024
- Supported executive staff through coordinating travel arrangements, performing intakes on new guests, and preparing residency letters.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping of over 300 guests with diligent data entry and database management for guest information in Salesforce database.
- Served as a liaison between supervisors, case workers, social workers, and guests from different cultural backgrounds by mediating any misunderstandings or conflicts that arose due to language barriers.
Education
High School Diploma -
Bronx Envision Academy
Bronx, NY06.2019
Skills
- Fluent in Spanish
- Data entry, file organization, billing and invoicing
- Proficient in Microsoft Office
Timeline
Administrative Assistant
DocGo
07.2023 - 01.2024
Office Secretary
Prestige Car Service
05.2022 - Current
Taxi Dispatcher
Prestige Car Service
06.2021 - 03.2024
High School Diploma -
Bronx Envision Academy
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