Noralis Bodden
Summary
Versatile Operations Manager experienced in leading cross-functional teams to enhance operational efficiency and drive productivity. Achieved organizational growth through strategic planning, program execution, and process improvement initiatives. Focused on leveraging analytical skills and workforce development to optimize performance and exceed business objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Amazon
Charlotte
06.2021 - Current
- Responsible for management and supervision over the day-to-day operations of delivery stations in the Amazon network, including inbound, outbound, and sortation operations.
- Managed logistics operations, including transportation, warehousing, and distribution, optimizing route planning and reducing delivery times.
- Developed and executed operational strategies to support business growth and improve operational efficiency.
- Implemented a new logistics software system, resulting in a 25% improvement in delivery efficiency and a 15% reduction in transportation costs.
- Managed associates to achieve operational metrics for areas of responsibility, meeting expectations regarding Standard Work, Gemba, reporting, and root cause defects.
- Analyzed and oversaw scheduling and staffing requirements for area of responsibility, including volume and contingency planning.
- Served as subject matter expert for all process areas in the station, ensuring compliance and reporting standards.
Account Resolution Specialist
Wells Fargo
Charlotte
06.2020 - 06.2021
- Partnered with customers to identify reasons for account delinquency and assessed their financial situations.
- Negotiate for full payment or create terms for repayment.
- Learned and applied operational policies and State & Federal regulations governing collection practices to ensure compliance.
- Maintained structured workdays with monitored calls for quality and accuracy, demonstrating strong organizational and time management skills to meet department productivity metrics.
- Consistently learn and apply operational policies and State & Federal regulations governing collection practices.
- Have structured workdays with all your calls monitored for quality and accuracy; demonstrate strong organizational and time management skills, in order to achieve department productivity metrics.
Bilingual Teller
Wells Fargo
Charlotte
09.2019 - 06.2020
- Serves customers by completing account transactions.
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Facilitated customer transactions by selling cashier’s checks, traveler’s checks, and series e bonds, enhancing customer service experience.
- Answers questions in person or on the telephone and refers customers to other bank services as necessary.
- Executed accurate record-keeping for cashier’s checks, traveler’s checks, and special services while preparing currency transaction reports to ensure compliance and operational integrity.
- Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.
- Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Collaborated with team members to achieve project goals.
HR Generalist
Debbie's Staffing Agency
Harrisburg
12.2018 - 12.2019
- Oversaw onboarding processes including drug screening, new employee orientation, timesheet training, and candidate interviews, enhancing new hire integration.
- Administered employee benefit programs, Resulting in a 15% increase in employee satisfaction.
- Resolved employee relations issues through mediation and conflict resolution techniques, fostering a positive workplace environment.
- Developed and delivered training sessions on diversity, harassment prevention, and performance management.
- Conducted investigations into employee complaints, implementing resolutions to address concerns and improve employee trust in HR processes.
- Developed and updated HR policies and procedures, maintaining the employee handbook and ensuring accessibility.
- Led a diversity and inclusion initiative that increased minority representation in the workforce by 10%.
- Process both weekly and biweekly payroll using Kronos for anywhere between 50 and 300 employees.
Finance Specialist
Frost Fortified LLC
Charlotte
09.2015 - 10.2018
- Calculated and sent weekly invoices to clients.
- Oversee accounts payable and receivable processes to ensure timely and accurate financial transactions.
- Analyze financial statements and reports to identify trends, variances and opportunities for improvement.
- Collaborated with cross-functional teams to enhance financial planning and analysis.
- Analyzed financial statements and reports to identify trends and variances, driving actionable insights.
- Assist in the preparation of internal and external audits.
- Reconcile bank statements and general ledger accounts to maintain accuracy and integrity of financial records.
- Calculated and send weekly invoices to clients.
Education
Master of Business Administration (MBA) - Digital Marketing
University of North Carolina at Charlotte
Bachelor of Science - Healthcare Management, American Studies
University of North Carolina at Charlotte
Skills
- Operations Management
- Strategic planning
- Vendor management
- Budget management
- Personnel management
- Analytical Skills
- Problem Solver
- Customer loyalty
Certification
- Member of Sigma Alpha Lambda, National Leadership and Honors Organization
- Habitat for Humanity Volunteer, 2017
Languages
- English
- Spanish
- English
Timeline
Operations Manager
Amazon
06.2021 - Current
Account Resolution Specialist
Wells Fargo
06.2020 - 06.2021
Bilingual Teller
Wells Fargo
09.2019 - 06.2020
HR Generalist
Debbie's Staffing Agency
12.2018 - 12.2019
Finance Specialist
Frost Fortified LLC
09.2015 - 10.2018
Master of Business Administration (MBA) - Digital Marketing
University of North Carolina at Charlotte
Bachelor of Science - Healthcare Management, American Studies
University of North Carolina at Charlotte