Noraly Vendrell Cordero
St. Louis,USA
Summary
Detail-oriented and motivated biology graduate with hands-on experience as a laboratory technician assistant and a background in customer service. Known for being a fast learner and adept at acquiring new skills quickly. Eager to leverage strong analytical and interpersonal skills in a growth-oriented role that offers opportunities for professional development and continuous learning.
Overview
3
3
years of professional experience
Work History
Customer Service Team Leader
Happyland Yogufruti
06.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
Practicum Student
Laboratorio Clínico Velázquez
09.2023 - 12.2023
- Maintained a safe work environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Documented and verified patient information using laboratory information system.
- Contributed to operational quality and efficiency via instrument calibration, application of quality controls, and implementation of maintenance functions.
Work Study Student
Interamerican University
07.2021 - 05.2022
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Responded to inquiries from callers seeking information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
Education
Bachelor of Science - Biology
Interamerican University of Puerto Rico
Aguadilla, PR06-2024
Skills
- Bilingual (Spanish and English)
- Communication skills
- Laboratory Experience
- Multitasking and Prioritizing
- Microsoft Word, and Excel
Timeline
Practicum Student
Laboratorio Clínico Velázquez
09.2023 - 12.2023
Customer Service Team Leader
Happyland Yogufruti
06.2022 - 01.2024
Work Study Student
Interamerican University
07.2021 - 05.2022
Bachelor of Science - Biology
Interamerican University of Puerto Rico
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