Nora Raygosa Andrews
Mt. Dora,FL
Summary
Accomplished professional with expertise in referral coordination and insurance verification at Lakeview Healthcare System. Demonstrated strong organization and attention to detail, enhancing workflow efficiency by 20%. Proven ability to foster team building and deliver compassionate service, contributing to business success and positive client experiences.
Overview
14
14
years of professional experience
Work History
Funeral Home Attendant
Loomis Funeral Home
01.2023 - Current
- Supported family members by providing compassionate assistance during arrangements.
- Set up and dismantled memorial services, ensuring smooth transitions throughout events.
- Coordinated with vendors to secure necessary supplies for services and events.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Facilitated seamless communication between various parties involved in the funeral process, promoting positive experiences for all involved.
Medical Referral Specialist
Lakeview Healthcare System
02.2022 - 01.2023
- Coordinated patient referrals to specialists, ensuring timely and accurate processing of requests.
- Reviewed and verified insurance coverage for procedures, facilitating seamless patient transitions.
- Assisted in developing referral protocols, improving workflow efficiency and reducing processing times.
- Maintained comprehensive records of referrals and communications, enhancing data accuracy and accessibility.
- Collaborated with healthcare providers to streamline referral processes, fostering effective interdepartmental communication.
- Educated patients on referral procedures and insurance policies, increasing understanding and compliance.
Customer Support Specialist
Lakeview Healthcare System
08.2020 - 02.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Managed ticketing system to track support requests and ensure timely resolution.
- Developed training materials for new hires, improving onboarding efficiency by standardizing processes.
- Managed high-volume inbound calls, providing exceptional customer support and resolving inquiries efficiently.
- Monitored call metrics and generated reports to track team performance and identify areas for improvement.
Front Desk Receptionist
Optical Eyeland
03.2015 - 06.2016
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Handled multi-line phone systems, directing calls to appropriate departments efficiently.
- Collected room deposits, fees, and payments.
- Trained new staff on front desk procedures and customer service protocols, enhancing team performance.
- Scheduled, coordinated and confirmed appointments and meetings.
Server
El Potro Mexican Bar and Grill
08.2011 - 06.2016
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Assisted in inventory management, tracking supplies, and minimizing waste.
Education
High School Diploma -
Mt. Dora High School
Mt. Dora, FL01-2008
Skills
- Insurance verification
- Appointment scheduling
- Referral coordination
- Pre-authorizations
- Strong organization
- Time management
- Attention to detail
- Team building
Languages
Spanish
Native or Bilingual
Timeline
Funeral Home Attendant
Loomis Funeral Home
01.2023 - Current
Medical Referral Specialist
Lakeview Healthcare System
02.2022 - 01.2023
Customer Support Specialist
Lakeview Healthcare System
08.2020 - 02.2022
Front Desk Receptionist
Optical Eyeland
03.2015 - 06.2016
Server
El Potro Mexican Bar and Grill
08.2011 - 06.2016
High School Diploma -
Mt. Dora High School
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