Summary
Overview
Work History
Education
Skills
Languages
Publications
Certification
Affiliations
References
Timeline
Generic

Nora Seo

Las Vegas,United States

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Adoption Counselor

The Animal Foundation
Las Vegas, Nevada
03.2025 - Current
  • Conducted behavioral assessments on animals to evaluate family compatibility.
  • Collaborated with veterinary staff to ensure proper medical attention for animals.
  • Maintained accurate records of adoptions, inquiries, and assessments in databases.
  • Advocated for increased awareness of available resources for prospective adopters.
  • Supervised volunteers, providing comprehensive training and mentoring.
  • Maintained detailed records of client interactions and case notes.
  • Attended conferences, workshops, seminars and trainings related to adoption policies and procedures.
  • Performed administrative tasks such as receiving phone calls, replying to emails and voicemails, and processing adoptions on Chameleon.

Seasonal Educator

Lululemon
Las Vegas, NV
12.2024 - 03.2025
  • Engaged guests in conversation to identify needs and recommend suitable products.
  • Maintained extensive knowledge of Lululemon’s product lines to enhance guest education.
  • Fostered strong relationships with guests to promote brand loyalty and community engagement.
  • Collaborated with team members to achieve daily sales targets and uphold brand values.
  • Ensured organization and cleanliness of sales floor and fitting rooms per merchandising standards.
  • Processed transactions efficiently, including returns, exchanges, and special orders.
  • Supported in-store events by setting up, promoting, and engaging with the community.
  • Participated in inventory management through stockroom organization and assisting with counts.

Sales Associate

Coach
Las Vegas, Nevada
04.2024 - 11.2024
  • Delivered exceptional customer service by assisting clients with handbag and accessory selections, such as eyewear and jewelry.
  • Maintained extensive product knowledge to educate customers on features and care instructions.
  • Cultivated strong customer relationships, enhancing brand loyalty and driving repeat business.
  • Exceeded sales goals through effective upselling and cross-selling strategies.
  • Processed transactions accurately using point-of-sale systems for efficient checkout.
  • Monitored inventory levels and restocked merchandise to meet brand standards.
  • Collaborated with team members to achieve store objectives and enhance shopping experience.
  • Executed visual merchandising tasks, ensuring compliance with promotional guidelines.

Academic Advisor

College of Southern Nevada
Las Vegas, Nevada
05.2023 - 02.2024
  • Guided students in academic planning and course selection.
  • Developed workshops on academic success and resources availability.
  • Provided one-on-one advising to enhance student engagement and retention.
  • Assisted students in understanding financial aid and scholarship opportunities.
  • Maintained accurate records of advising sessions and student interactions.
  • Coordinated outreach programs to promote academic resources and services.
  • Collaborated with faculty members to ensure that students were meeting all necessary prerequisites for courses.
  • Attended conferences, seminars and professional development sessions related to higher education advising practices.
  • Created presentations outlining important information regarding degree requirements, scholarship opportunities.
  • Counseled students in career planning, job placement and academic goals.

English Language Instructor

College of Southern Nevada
Las Vegas, NV
02.2023 - 04.2023
  • Facilitated interactive discussions to enhance language comprehension.
  • Coordinated cultural exchange activities to promote language immersion.
  • Collaborated with colleagues to refine curriculum and instructional strategies.
  • Used varied instructional resources and tools to strengthen English language skills.
  • Worked one-on-one with struggling students to shore up learning in specific skills and concepts.
  • Wrote custom materials for teaching concepts and material to supplement or replace standard materials to add interest, focus on specific concepts and meet learning needs of student population.
  • Created age and interest appropriate reading lists to expand students' vocabulary and comprehension skills.
  • Administered timed reading, writing, speaking and comprehension exams to students.

Sales Associate

Lucky Brand
Las Vegas, Nevada
08.2022 - 03.2023
  • Assisted customers in locating products while providing detailed information on features, specifications, and pricing.
  • Maintained knowledge of current fashion trends and brand collections.
  • Provided personalized customer service to enhance shopping experience.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained organized store layout through restocking shelves and arranging merchandise displays.
  • Exceeded sales targets by employing effective upselling and cross-selling techniques.
  • Resolved customer complaints promptly to enhance overall satisfaction.
  • Collaborated with team members to achieve sales goals and uphold customer service excellence.
  • Operated cash registers with precision, ensuring accurate cash handling.
  • Monitored inventory levels and supported replenishment efforts.

Substitute Teacher

Troop
Las Vegas, Nevada
07.2022 - 02.2023
  • Delivered engaging lessons to diverse student groups in various subject areas.
  • Managed classroom behavior to maintain a positive learning environment.
  • Collaborated with teachers to implement lesson plans and classroom activities.
  • Adapted instructional strategies to meet individual student needs and learning styles.
  • Provided support for students with special needs, ensuring inclusivity in the classroom.
  • Supervised students during recess and lunch, ensuring safety and compliance with rules.
  • Encouraged positive behavior among students through effective communication techniques.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Promoted a safe and secure atmosphere within the classroom setting.
  • Monitored student progress throughout the day.
  • Provided notes and reports on school day activities to primary teacher.
  • Collaborated with other teachers to ensure student success.
  • Adapted teaching methods to accommodate diverse learning styles.

Withdrawal Review Agent

Skillz Inc.
01.2022 - 07.2022
  • Assessed user withdrawals from account balances and detected anomalies in player behavior.
  • Used data to make informed decisions regarding suspicious accounts.
  • Supported fellow team members by providing detailed information regarding payment transactions.
  • Identified and escalated issues and bugs as needed to the appropriate party.
  • Completed ad hoc projects to support the Trust and Safety team.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets of 100 tickets a day.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Participated in ongoing training programs related to job duties or responsibilities.

Education

Bachelor of Arts - English Language And Literature

University of California, Davis
Davis, CA
06-2021

Skills

  • Conflict resolution
  • Database management
  • Behavioral assessment
  • Animal welfare advocacy
  • Team leadership
  • Leading discussions
  • Training and mentoring
  • Multicultural sensitivity
  • Multitasking capacity
  • Written communication
  • Effective feedback
  • Customer education
  • Record management
  • Customer relationship management
  • Administrative support
  • Cleaning procedures
  • Tool management
  • Cash handling experience

Languages

English (Native or Bilingual), Spanish (Limited Working), Korean (Professional Working)

Publications

Featured Author for mental health and adoption blogs.

Certification

  • Substitute Teacher License

Affiliations

  • UC Davis English Department Honors Thesis Program Participant - 2020
  • Facebook Manager of Stand Up Comedy Club - 2018-2019
  • American Red Cross Blood Drive Manager - 2016
  • Willow Clinic Student Volunteer 2018-2019

References

References available upon request.

Timeline

Adoption Counselor

The Animal Foundation
03.2025 - Current

Seasonal Educator

Lululemon
12.2024 - 03.2025

Sales Associate

Coach
04.2024 - 11.2024

Academic Advisor

College of Southern Nevada
05.2023 - 02.2024

English Language Instructor

College of Southern Nevada
02.2023 - 04.2023

Sales Associate

Lucky Brand
08.2022 - 03.2023

Substitute Teacher

Troop
07.2022 - 02.2023

Withdrawal Review Agent

Skillz Inc.
01.2022 - 07.2022

Bachelor of Arts - English Language And Literature

University of California, Davis

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