Norbert Christopher Myers

Senior Assistant Manager

Domino's RPM Pizza LLC

04.2005 - 11.2015

Enhanced customer satisfaction through timely issue resolution and proactive communication.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
Identified and communicated customer needs to supply chain capacity and quality teams.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Created employee schedules to align coverage with forecasted demands.
Reviewed sales and gross profit report to assess company efficiency.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Coordinated staff schedules to ensure adequate coverage during peak times while minimizing overtime expenses.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Conducted regular performance evaluations, providing constructive feedback and setting achievable goals for team members.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Collaborated with cross-functional teams to drive business objectives and ensure project success.
Created and implemented incentive initiative for on-the-job safety and achieved 10 years with no Workers' Compensation claims.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Leveraged data and analytics to make informed decisions and drive business improvements.
Directed promotion and brand loyalty efforts to build direct relationships with customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
Mentored junior staff members to enhance their skills, promoting growth within the company.
Optimized inventory controls through accurate forecasting methods and prudent purchasing decisions.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assisted in organizing and overseeing assignments to drive operational excellence.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Participated in industry conferences to stay current with market trends, applying newfound knowledge to improve company practices effectively.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Monitored security to protect employees, customers and property.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Attained expert level of product knowledge, becoming go-to person for major sales.
Demonstrated leadership skills in managing projects from concept to completion.
Applied effective time management techniques to meet tight deadlines.
Passionate about learning and committed to continual improvement.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

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Senior Assistant Manager

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Senior Assistant Manager

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