Norbert Christopher Myers
Lafayette,LA
Summary
Professional sales-focused manager with 10 years of management experience in diverse fields. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Assistant Manager
Domino's RPM Pizza LLC
203 Winchester Dr Lafayette LA
04.2005 - 11.2015
- Enhanced customer satisfaction through timely issue resolution and proactive communication.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Coordinated staff schedules to ensure adequate coverage during peak times while minimizing overtime expenses.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Conducted regular performance evaluations, providing constructive feedback and setting achievable goals for team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Collaborated with cross-functional teams to drive business objectives and ensure project success.
- Created and implemented incentive initiative for on-the-job safety and achieved 10 years with no Workers' Compensation claims.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Optimized inventory controls through accurate forecasting methods and prudent purchasing decisions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Participated in industry conferences to stay current with market trends, applying newfound knowledge to improve company practices effectively.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored security to protect employees, customers and property.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Attained expert level of product knowledge, becoming go-to person for major sales.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
History And Education
Liberty University
Lynchburg, VASkills
- Interpersonal Relations
- Training and Development
- Good Judgment
- Customer Relations
- Hiring and Training
- Customer rapport
- Process Improvement
- Technical Proficiency
- Budgeting and finance
- Retail Operations
- Strategic Planning
- Inventory Control
- Documentation And Reporting
- Revenue Forecasting
- Staff Scheduling
- Meeting facilitation
- Budget Management
- Customer Relationship Management
- Store Cleaning
- Problem Resolution
- Administration and Reporting
- Goal Setting
- Performance Evaluations
- Business Development
- Marketing knowledge
- Workload Management
- Business Administration
- Task Delegation
- Product branding
- Team Leadership
- Team Development
- Schedule oversight
- Sales Growth
- Cost Control
- Consulting
- Sales Strategies
- Succession Planning
- Employee Coaching and Mentoring
- Orientation and training
- Onboarding and Orientation
- Lead Generation
- Critical Thinking
- Attention to Detail
- Troubleshooting
- Quality Assurance
Accomplishments
Whose Who of America High School Students 1995.
Certification
Domino's and Pizza Hut management certification courses. To weekends in Gulfport Mississippi for Domino's in 2007 and 1 week in Baton Rouge for Pizza Hut in 2000.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You have power over your mind - not outside events. Realize this and find strength.
Marcus Arillius
Timeline
Senior Assistant Manager
Domino's RPM Pizza LLC
04.2005 - 11.2015
History And Education
Liberty University