Seasoned Manager with 27 years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support.
Affiliations
United States Navy Reserve, HR Personnel 1983 to 1989
Accomplishments
Business Development: - Ensured Domino's franchisee viability and profitability. Established and maintained customer relationships on a daily basis. Increased sales revenue by 0.88% within 2.5 years. Averagely received 4 to 5 star food ratings increase from zero prior.
Work History
General Manager
Domino's Pizza dba Lewisburg Pizza LLC
Harrisburg, PA
2020.11 - 2023.08
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Cultivated interpersonal skills by building positive relationships with others.
Trainer Lead
Chewy Fulfillment
Mechanicsburg, PA
2020.03 - 2020.10
Worked flexible hours across night, weekend and holiday shifts.
Adaptable and proficient in learning new concepts quickly and efficiently.
Skilled at working independently and collaboratively in a team environment.
Customer Service Clerk / Driver Trainer/ Inventory Member
Panera Bread Co-American Bakery Cafe Restaurant
Camp Hill, PA
2017.08 - 2019.07
Cross-Trained new drivers on store procedures helping generate $4000 delivery sales weekly
Updated routes in real time to decrease delivery times by 3%
Coordinated daily dispatching of all drivers
Distributed local discount ads
Conducted outside business interviews resulting in 18 new customers, generating 11% of team revenue
Cultivated relationships with customers to impact loyalty, boosting customer satisfaction ratings 37%
Store Assistant General Manager
Giant Food Stores-95 Year Startup Owned By Ahold
Harrisburg, PA
2015.05 - 2017.03
Managed 35 team members across 5 departments, resulting in $12 million increase in annual revenue
Coached meat, seafood, deli, bakery managers to develop product marketing strategy resulting in seasonal sale increases, associate recognition in district publication ad